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Shoezoo.com Customer FAQ

Top Answers & How-to Guides

What is Shoezoo.com's Phone Number?

The question we are asked most often is about how to talk to Shoezoo.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is your price matching policy?

At Shoezoo.com, we take pride in offering our customers the best value possible. We understand that price is an important factor in...
Ask any question you have about Shoezoo.com customer service, get an answer now.

Order Tracking

How do I track my order?

To track your order, simply log into your Shoezoo.com account and go to the "My Orders" section. From there, you will be able to see...

Email Preferences

How do I unsubscribe from marketing emails?

To unsubscribe from marketing emails, simply click on the "unsubscribe" link provided at the bottom of any email you receive from Shoezoo.com....

Return Policy

What is the return policy?

Our return policy at Shoezoo.com is designed to ensure the utmost satisfaction of our customers. We offer hassle-free returns within To initiate a return, simply contact our customer service team, and they will guide you through the process. Please note that the returned item must be in its original condition, unworn, and in its original packaging. We highly recommend trying on your shoes indoors to ensure their fit and avoid any potential damage. Once we receive the returned item, we will process your refund or exchange within a reasonable timeframe. Refunds will be issued to the original payment method used, while exchanges will be shipped promptly based on availability. For further details, feel free to refer to our full return policy on our website or contact our customer service team....

Shipping Duration

How long does shipping take?

Shipping times for Shoezoo.com depend on the selected shipping method and the destination. Generally, orders are processed and shipped...

International Shipping

Do you offer international shipping?

Yes, we offer international shipping to most countries worldwide. At Shoezoo.com, we understand that customers from different parts...

Size Chart Availability

Do you provide a size chart?

Yes, we provide a comprehensive size chart for all our shoe products. At Shoezoo.com, we understand the importance of finding the right...

Order Changes

Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order after it has been placed, but you must act promptly. We understand that circumstances can...

Payment Methods

What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience as convenient as possible. At Shoezoo.com, we gladly accept...

Gift Cards

Do you offer gift cards?

Yes, we offer gift cards. Gift cards from Shoezoo.com are the perfect gift for any shoe lover. Available in various denominations,...

Stock Availability

Are all the shoes on your website in stock?

Yes, all the shoes displayed on our website are in stock at the time of listing. We take pride in maintaining an up-to-date inventory...

Loyalty Program

Do you have a loyalty program?

Yes, we have a loyalty program at Shoezoo.com. Our loyalty program is designed to reward our valued customers for their continued support...

Price Matching Policy

What is your price matching policy?

At Shoezoo.com, we take pride in offering our customers the best value possible. We understand that price is an important factor in...

Help me with my Shoezoo.com customer service issue

Ask any question you have about Shoezoo.com customer service. We will do our best to get you answers right away.
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