What is your return or exchange policy?

Our return or exchange policy at Tibetshining.com is designed to ensure customer satisfaction. If you are not completely happy with your purchase, you may return or exchange the item within 30 days of delivery. The item must be unused and in its original condition, along with the original packaging. To initiate a return or exchange, please contact our customer service team, providing your order details and reason for return. Once your request is approved, you will receive instructions on how to proceed. Please note that any shipping charges incurred for the return or exchange will be the responsibility of the customer, unless the item received was damaged or incorrect. We strive to process all returns and exchanges promptly and efficiently to guarantee a hassle-free shopping experience for our valued customers.