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Via Rail Canada Customer FAQ

Top Answers & How-to Guides

What is Via Rail Canada's Phone Number?

The question we are asked most often is about how to talk to Via Rail Canada customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the check-in procedures?

Check-in procedures for Via Rail Canada are simple and efficient to ensure a smooth travel experience. Passengers are advised to arrive...
Ask any question you have about Via Rail Canada customer service, get an answer now.
Contact Via Rail Canada customer service

Tickets

What types of tickets are available?

A range of ticket options are available to suit various travel needs on Via Rail Canada. Passengers can choose from Economy, Economy...
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Baggage

What is the baggage policy?

The baggage policy for Via Rail Canada allows passengers to bring up to two pieces of checked luggage, each weighing a maximum of 23...
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Amenities

What are the onboard amenities?

Onboard amenities on Via Rail Canada include comfortable seating with ample legroom, complimentary Wi-Fi in select cars, power outlets...
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Refunds

What is the refund policy?

Via Rail Canada's refund policy allows customers to request a refund for unused or partially used tickets, excluding promotional fares...
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Pets

Can I bring pets onboard?

Yes, passengers are allowed to bring pets onboard Via Rail trains. Small pets, such as cats and small dogs, weighing no more than 10...
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Discounts

Are there discounts available for seniors or students?

Yes, Via Rail Canada offers discounts for seniors and students. Seniors aged 60 and over can enjoy discounted fares on all routes,...
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Seating

What is the seating arrangement on the trains?

The seating arrangement on Via Rail Canada trains varies depending on the train and service class chosen. Economy class typically features...
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Food&Beverage

Are there food and beverage options onboard?

Yes, Via Rail Canada provides food and beverage options onboard their trains. Passengers have access to a selection of meals, snacks,...
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Wi-Fi

Is there Wi-Fi available on the trains?

Yes, Via Rail Canada offers complimentary Wi-Fi services on select trains. You can stay connected during your journey, check emails,...
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Check-in

What are the check-in procedures?

Check-in procedures for Via Rail Canada are simple and efficient to ensure a smooth travel experience. Passengers are advised to arrive...
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Help me with my Via Rail Canada customer service issue

Ask any question you have about Via Rail Canada customer service. We will do our best to get you answers right away.
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