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WestMarine.com Customer FAQ

Top Answers & How-to Guides

What is WestMarine.com's Phone Number?

The question we are asked most often is about how to talk to WestMarine.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the benefits of creating an account on WestMarine.com?

Creating an account on WestMarine.com provides numerous benefits for customers. Firstly, it offers a more personalized shopping experience,...

Are there any warranty options for products purchased from West Marine?

Yes, West Marine offers warranty options for products purchased from their website. They understand that customers want assurance and...
Ask any question you have about WestMarine.com customer service, get an answer now.

Recent WestMarine.com Customer Questions

I need a return address to return a piece of clothing

We're sorry, but we can't provide the return address for WestMarine.com as the details can change and it's important to process your return correctly. We recommend logging into your account on WestMarine.com, reviewing your order history, and following the instructions for return provided there. This will ensure that your return is handled as efficiently as possible. You may also check your invoice or order confirmation email for return instructions. If you're having trouble finding this information, consider reaching out to WestMarine's customer service for personalized help.
Asked Mar 1, 2024 5:51 PM

Help me with my WestMarine.com customer service issue

Payment

What forms of payment does WestMarine.com accept?

WestMarine.com accepts various forms of payment to ensure a hassle-free shopping experience. Customers can conveniently make their...

Returns

Can I return an item I purchased from WestMarine.com?

Yes, you can return an item that you purchased from WestMarine.com. We understand that sometimes products may not meet your expectations...

What is West Marine's return policy?

West Marine's return policy allows customers to return items within 30 days of purchase either through mail or at any of their retail...

Shipping

How long will it take to receive my order?

The delivery time for your order from WestMarine.com will vary depending on various factors. For orders placed within the contiguous...

Can I track the status of my order?

Yes, you can track the status of your order on our website. Once your order has been shipped, you will receive a confirmation email...

What are the shipping options and costs?

At WestMarine.com, we offer a variety of shipping options to ensure convenient delivery of your products. We provide standard ground...

Do you offer international shipping?

Yes, we offer international shipping to select countries. At WestMarine.com, we understand that boating enthusiasts come from across...

Order Changes

Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order after it has been placed, but it is subject to certain conditions. If you wish to cancel or...

Price Matching

Do you offer price matching?

Yes, we offer price matching at WestMarine.com. If you find a lower price on an identical product from a competitor, we will match...

Account Benefits

What are the benefits of creating an account on WestMarine.com?

Creating an account on WestMarine.com provides numerous benefits for customers. Firstly, it offers a more personalized shopping experience,...

Warranty

Are there any warranty options for products purchased from West Marine?

Yes, West Marine offers warranty options for products purchased from their website. They understand that customers want assurance and...
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