I'm sending this in behalf of another party who is currently on hold awaiting an agent...

GetHuman-sraust's problema de servicio al cliente con Acer de octubre 2022

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Dónde se compró el artículo, número de pedido (si corresponde) y dirección de facturación
The issue in GetHuman-sraust's own words
I'm sending this in behalf of another party who is currently on hold awaiting an agent for tech support. It's been over a half an hour since the chat bot greeted him with something such as someone will be right with you. Therefore, I'm trying alternate options to get him assistance.**"Purchased an Aspire from Walmart. **Unfortunately, I've learned there is an unknown email associated with this laptop who is listed as the account administrator effectively preventing my accomplishing some things **I would hope to avoid having to uninstall everything and make a factory reset and possibly return the product for exchange.**I believe that possibly someone else bought and returned it and it was resold (to me) as brand new.**Would you be able to assist with this?"

GetHuman-sraust did not yet indicate what Acer should do to make this right.

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Acer

Problema de servicio al cliente
Reported by GetHuman-sraust
oct. 27º, 2022 - hace 3 meses
Not resolved
Visto por 9 clientes hasta ahora
Problema similar a 429 otros
0 clientes que siguen esto

Timeline

GetHuman-sraust comenzó a trabajar en este problema
oct. 27º, 2022 6:35am