I'm sending this in behalf of another party who is currently on hold awaiting an agent...

I'm sending this in behalf of another party who is currently on hold awaiting an agent for tech support. It's been over a half an hour since the chat bot greeted him with something such as someone will be right with you. Therefore, I'm trying alternate options to get him assistance.**"Purchased an Aspire from Walmart. **Unfortunately, I've learned there is an unknown email associated with this laptop who is listed as the account administrator effectively preventing my accomplishing some things **I would hope to avoid having to uninstall everything and make a factory reset and possibly return the product for exchange.**I believe that possibly someone else bought and returned it and it was resold (to me) as brand new.**Would you be able to assist with this?"