On ******* I filed a warranty request for a buckling floor in our new DR Horton Home...

GetHuman-champdri's Problema de queja con D.R. Horton de agosto 2019

Ayuda con mi problema D.R. Horton
Top Tip from another customer
La mejor manera de presentar una queja es enviar el problema por teléfono y pedir hablar con un gerente. También puede enviar formularios de comentarios por correo electrónico o en el sitio web. También puede enviar el problema al administrador local.
The issue in GetHuman-champdri's own words
On ******* I filed a warranty request for a buckling floor in our new DR Horton Home. On ******* Andrea Garrison issued WO *******-*** to have the floor repaired. On ******** a representative from ILG came and inspected the floor. He said he would send his report to DR Horton and proceed at their direction. After no updates from DR Horton I sent a number of emails and left multiple messages for Mrs. Garrison and received no response. She finally responded to a phone call, in early August saying she was waiting on the contractor report. After a curt letter sent by me to Mrs. Garrison on ******* she finally responded that the contractor was going to have to order materials before being able to complete repairs. We are coming up on three months of living with a buckled floor in our kitchen. This is unacceptable and I want a resolution immediately. This is a brand new community and I live on the main entrance road. A large sign stating that DR Horton does not respond to warranty request will be erected in my front yard tomorrow to make all new prospective customers to Woodfield Preserve aware of DR Horton's disregard for customer service. To have to resort to this level of communication to get some type of service is BS. After spending close to ***K to purchase a home from DR Horton , no one should have to chase the contractor to make right on his work. Tim Devine

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D.R. Horton

Problema de queja
Reported by GetHuman-champdri
ago. 25º, 2019 - hace 2 años
Fixed
Visto por 8 clientes hasta ahora
Problema similar a 97 otros
0 clientes que siguen esto
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Timeline

GetHuman-champdri comenzó a trabajar en este problema
ago. 25º, 2019 1:08pm
GetHuman-champdri compartió este problema con otros por correo electrónico
ago. 25º, 2019 1:11pm
GetHuman-champdri confirmó que el problema está solucionado. ¡Hurra!
ago. 28º, 2019 2:52pm
GetHuman-champdri confirmó que el problema está solucionado. ¡Hurra!
ago. 28º, 2019 2:52pm