I purchased a card before Christmas and the beginning numbers on the card scratched off...

GetHuman-laurielf's problema de servicio al cliente con Green Dot de enero 2022

Ayuda con mi problema Green Dot
The issue in GetHuman-laurielf's own words
I purchased a card before Christmas and the beginning numbers on the card scratched off..have been trying to get help for weeks now. Got an email this morning that you had a solution to my problem and to call the customer number on the back of the package but I just keep getting rerouted and can't get in touch with anyone to explain how I get my $***...need it urgently!! Please help me asap..or text me how to go about getting it back...something was said about refunding it onto a Walmart card...which I do have..will send you the card info if that can be done!! Thank you

GetHuman-laurielf did not yet indicate what Green Dot should do to make this right.

How GetHuman-laurielf fixed the problem

We are waiting for GetHuman-laurielf to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
¿Tienes Green Dot problemas también?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Green Dot

Problema de servicio al cliente
Reported by GetHuman-laurielf
ene. 17º, 2022 - hace 4 meses
Fixed
Visto por 10 clientes hasta ahora
Problema similar a 266 otros
0 clientes que siguen esto
Items needed
Nombre del titular de la cuenta
Dirección de Envio
Fecha de nacimiento
Últimos 4 de SSN

Timeline

GetHuman-laurielf comenzó a trabajar en este problema
ene. 17º 11:30pm
GetHuman-laurielf indica que el problema aún no se ha solucionado.
ene. 18º 2:23pm
GetHuman-laurielf indica que el problema aún no se ha solucionado.
ene. 18º 2:24pm
GetHuman-laurielf indica que el problema aún no se ha solucionado.
ene. 18º 4:59pm
GetHuman-laurielf confirmó que el problema está solucionado. ¡Hurra!
ene. 18º 7:30pm