KLM Royal Dutch Airlines Customer Service Issues

I need assistance with rescheduling my flight on KLM with booking code OMDRXX under the name of Trottnow. Originally, my flight from Hamburg to Cardiff via Amsterdam was set for 18.07. with a departure time of 18.35 from Hamburg. It has been rescheduled to 19.07. now, departing at 06.10 from Hamburg. Since it's challenging to travel from Rostock to Hamburg overnight using public transportation (train) to reach the airport on time, I couldn't secure a hotel stay in Hamburg from 18.07 to 19.07.[redacted] for €86 per night to ensure I make it to the early morning flight. Unfortunately, I couldn't find a feasible option on the website to rebook the flight without requiring an overnight stay in Hamburg on 19.07. I'm seeking a refund for the unexpected hotel expenses, possibly in the form of a KLM flight voucher. I appreciate your understanding and hope for a favorable resolution. Best regards, Stefan Trottnow

Dear Customer Service, On Wednesday morning, my husband, daughter, and I traveled with KLM from London Heathrow to Amsterdam Schipol on flight DL9501 before continuing to Las Vegas on flight DL9189. Upon our arrival in Vegas that afternoon, we were informed that our three bags were still in Amsterdam and delayed. Following the staff's instructions, we returned to our hotel and tried to report the delays using the QR code. Regrettably, the reporting system isn't functioning for me despite my registration as a Flying Blue member. When I called the customer service number, the automated system just directed me back to the website that I can't access. Could you kindly acknowledge the receipt of this email and treat it as my official report of the missing baggage? I would greatly appreciate any updates regarding the timelines. Thank you, Sharon N. Email: [redacted] Mobile: +44 [redacted]

Dear Customer Service, I am reaching out regarding our journey on June 20 from Amsterdam to Madrid. Unfortunately, due to airport delays, my brother and I missed our flight at 9:30 AM. Despite contacting KLM, we have not received a satisfactory solution. As a result, we had to make alternative travel arrangements back to Tauste, Spain. Our journey included train rides from Amsterdam to Brussels and Brussels to Paris, an Uber from Paris Garde du Nord to Paris Bercy, a bus from San Sebastian to Zaragoza, and finally, our car back to Tauste. We incurred expenses totaling €[redacted].05 for our return journey and expect reimbursement for the unused flight and Ave train tickets as well. The breakdown of costs and the amount to be refunded are detailed in our correspondence, and we are willing to provide any necessary supporting documents. We appreciate your prompt attention and look forward to a resolution at your earliest convenience. Thank you for your assistance. Sincerely,

Hi, I am contacting you on behalf of myself, Abir Saadaoui, and my friend, Anna Björk Thøgersen (Anna Thoegersen). My friend has the case number: RAKHV12521. Both of us had our suitcases registered at the Baggage claim in Marrakech airport, and there are IMPORTANT MEDICINES IN THE SUITCASES! While everyone received a confirmation email with the case number, I have not received any email yet. This is causing problems as my friend is tracking her suitcase with the case number, and I cannot provide any specific information about my suitcase without the case number. We have not received any notice or information about our missing luggage. We urgently need our suitcases as we had to travel to Agadir the day after arriving for a wedding. We are left with nothing and would have to repurchase everything, which is not economical for us during our vacation. We came here to attend our best friend's wedding over the weekend, and everything is now chaotic. We are traveling to Casablanca on Tuesday and are extremely anxious about potentially facing a more chaotic situation there. We kindly request some information. Thank you in advance. Abir and Anna

Subject: Complaint Regarding Flight Booking WS2POS for Said Mahmoud I am writing to express my dissatisfaction with the recent experience I had with my flight booking through KLM. I was scheduled to travel from Jeddah to Suriname with a connecting flight in Amsterdam. Despite having all necessary documents and a valid Suriname visa, I was denied boarding by the staff at King Abdulaziz Airport in Jeddah. The incident was handled unprofessionally, and the supervisor offered no valid explanation for refusing my boarding. As a result, I missed my flight and incurred significant inconvenience and financial losses. I find this situation to be a clear violation of the terms of our agreement. I am requesting a full refund of the ticket price and appropriate compensation for the distress and inconvenience caused. My booking details are as follows: - Booking code: WS2POS - Ticket number: [redacted][redacted] - Passenger name: Said Mahmoud I trust that KLM will address this matter promptly and to my satisfaction. Thank you for your attention to this issue.

I'm having trouble accessing KLM online. Every department, including Customer Service, gives me the same error message. It says "Access Denied." I'm unable to reach my booking or add traveler information via the website. The KLM app on Android is also unresponsive. I've tried different browsers and checked for issues with my IP address, but the problem persists only with KLM, not with other airlines like Delta. I have a flight tomorrow and need to check in online.

Hello, I attempted to contact KLM's Hong Kong phone number without success, as the call did not even ring. I also reached out via Facebook Messenger but have not heard from an agent for days. My question pertains to bringing sports equipment from Hong Kong to London Heathrow while flying economy. I am looking to bring two lightweight badminton racquets as hand luggage on top of my carry-on and a deflated stand-up paddle board weighing 9kg and measuring 76cm wide. I need to know if I can carry the racquets with me and the extra baggage cost for the paddle board. I await your response. Thanks, J.

Dear Sir, I am writing to report a lost baggage incident that occurred during my recent trip from Lahore, Pakistan, to Houston, USA, on June 8, [redacted], with booking reference 53XT K8 on KLM. Upon arrival in Houston, I was informed that my baggage was not loaded onto the flight from Schipol, Amsterdam. Despite multiple attempts to contact KLM via phone and messages, I have not received a satisfactory response. The staff in Houston provided me with the following references related to the lost baggage: IAHKL [redacted], PIR ABZKL40473, TAG [redacted]. I kindly request your assistance in resolving this matter. Sincerely, Shaheen Siddiqui, Director of Marjan Metal Marketing in Sharjah, UAE.EmailAddress: [redacted],Phone: [redacted]15.

I encountered issues with KLM when they canceled a flight in my four-flight itinerary. After making alternative arrangements for the canceled flight and requesting a refund solely for that leg of the journey through their online form, KLM mistakenly refunded the entire trip instead of just the one flight. Despite contacting Customer Service and being informed that the trip was canceled with re-booking as the only option, the costs had substantially increased by then. I had to book a new trip through Booking.com, incurring an additional £[redacted] without checked bags and reserved seats from the initial booking, totaling around £[redacted]. Moreover, KLM has failed to reimburse the amount spent on reserved seats. Despite submitting complaints through their online form, I was informed that they can't address it until after the scheduled flight. With over £[redacted] gone, including £[redacted] spent on an alternative flight, and facing difficulties in communication via email and Whatsapp with KLM, the situation remains unresolved.

Booking Reference: QWJNQX. Sun, 21 Aug route: Manchester to Amsterdam to Montreal. I realized I need a Canadian passport due to recent rule changes. I've applied for a new passport and Emergency Authorization, unsure of the arrival time. Concerned if the authorization arrives late, KLM may consider me a no-show for the flight. If unable to fly last minute, how can I reschedule or get a voucher? The trip's timing is crucial; even a slight delay might postpone it to [redacted]. Seeking advice on last-minute cancellation procedure and contacts. Thank you. - AL

Hello Team, I am Gokulakrishnan, and my name is attached to my boarding pass. Today, I traveled from Munich to Bangalore via Amsterdam. I encountered an issue as my luggage did not arrive at Bangalore airport as expected. Despite being assured in Munich and Amsterdam that my luggage was boarded for the flight, I received no information about any delays. Upon arrival in Bangalore, despite being told that my luggage was sent there, it was not found at belt no. 9 as indicated by the system. We have raised a complaint and are eagerly waiting for resolution. I urgently require the contents of my baggage and request you to provide the tracking details promptly. Your assistance in this matter is greatly appreciated. Thank you for your support.

Hello Sir, I have made a reservation with KLM for September 6th. I will be traveling with my 10-month-old daughter and my mother-in-law to India with a layover in Amsterdam. I recently requested a bassinet for my daughter and a wheelchair for my mother-in-law, and the KLM assistant was very helpful with these arrangements. My only remaining concern is ensuring that we are seated together for this lengthy journey. Could you please assist me in selecting seats that are together for myself, my daughter, and my mother-in-law? My name is Aastha Sharma. Thank you for your help.

I want to report damage to my luggage after a recent flight from Tel Aviv to Edinburgh via Amsterdam. My booking reference is VM3FFJ. The flight numbers were TLV to AMS KL462 and AMS to EDI KL1281. Upon arrival in Edinburgh, I noticed one of the wheels of my luggage was broken. I attempted to submit a damaged baggage form online within the required 7 days, but the website repeatedly displayed a maintenance message whenever I tried. After waiting for assistance on WhatsApp for 41 days, they informed me they couldn't help due to a high message volume.

I lost five bags during our travel from Minneapolis to Geneva via Amsterdam with a flight switch from Delta to KLM. Despite being informed that the bags arrived in Geneva, we have not located them. Our group has made numerous calls with no success, even our hotel in Paris tried to assist. This situation is extremely frustrating and unacceptable. I am 70 years old, well-traveled, and never experienced such a terrible ordeal. The lost bags contain important items for my son's UTMB race, making this mishap even more distressing. I am now back in the USA and contemplating legal action. To file a lost bag claim, I need a KLM flight confirmation number, but I only have a Delta confirmation number and a KLM lost bag file reference number, which do not seem to correlate. This experience couldn't be any more distressing.

I was denied twice at Mumbai airport without any given reason. They assured me a full refund, but I only received $40 instead of the $[redacted] ticket value. I opted for the refund as promised. KLM staff at Mumbai airport tried to charge me an additional $[redacted] to let me travel despite my documents being in order. My friend had no issues with the same documents while traveling. Please refund the full amount due to the mishap at KLM Mumbai. Passenger: Sirin Varachhiya Booking Reference: V4HO6V

I contacted KLM at '[redacted]' on Tue, 6/9/[redacted], at 11:00 PM but have not received any response or acknowledgment yet. Regarding my trip on Mon, 5/9/[redacted], from Amsterdam to Singapore on Flight KL [redacted], I had booked a window seat (18A) for which I paid extra. However, upon boarding, I discovered that there was no window but a pillar in its place, obstructing the view throughout the 12-hour flight. Additionally, although I pre-booked Hindu meals, they were not available onboard as confirmed by the cabin crew. It was disappointing to encounter these issues as it affected my travel experience negatively. I believe that KLM should not charge for a window seat that does not have a window and should ensure pre-booked meals are available as requested. I am seeking an explanation from KLM and a fair resolution to address these shortcomings. Thank you.

I emailed KLM at '[redacted]' on Tue 6/9/[redacted] at 11:00 PM but have not received any response or acknowledgment. The issue pertains to my recent flight on Mon 5/9/[redacted] from Amsterdam to Singapore on Flight KL [redacted]. I had booked a window seat, which incurred an extra fee. However, upon boarding, I discovered that seat 18A had a pillar instead of a window, providing no view throughout the 12-hour flight. I believe it is misleading for KLM to charge extra for a window seat that does not have a window. I am disappointed by this experience and request, at a minimum, a full refund for the misrepresented seat. If needed, I can provide my E-ticket and Boarding Pass for verification purposes.

On September 9, at 3:55 am, my daughter and I were at the boarding counter for our flight. We had four pieces of checked baggage weighing 23 kg each and two carry-on bags totaling 8 kg, all within the limits. However, the attendant, Alice, mentioned that one carry-on was too large and charged me $[redacted]. This came as a surprise as I had used the same bag on a previous flight to India from Canada on July 19, [redacted]. Despite explaining, I was compelled to pay the fee, causing distress as I didn't have the extra funds readily available. Although I paid on the spot, I wasn't provided with a receipt, only requested to email for one, which I never received. The inconsistency in carry-on policies between countries added to my frustration. I hope for a refund, as I felt mistreated by KLM staff. I'm currently in Canada, reflecting on this unpleasant experience.

During our trip to Mexico City via Amsterdam with my children, a group of five, my daughter encountered a distressing incident on flight KL685 on 03/02/[redacted]. While she was sleeping, her face mask slipped down, covering only half of her mouth. The stewardess and steward rudely woke her, threatening to send her luggage back to Tel Aviv if she didn't adjust her mask. Despite their knowledge that my children don't speak English and I am their mother, they failed to inform me and handled the situation poorly. This led to my daughter feeling embarrassed and shamed. Despite being teenagers, it was their first flight and the ordeal left them traumatized. They were so affected that they refused to travel with KLM on our return journey. I lodged a complaint with reference number C[redacted], booking reference MKVHEV, seeking resolution for this regrettable experience.

On February 13, [redacted], my family and I traveled to Mexico via Amsterdam with our children. During flight KL685 from Amsterdam to Mexico, my daughter, who does not speak English, was sleeping when the stewardess and a steward began shouting at her to adjust her face mask that was only covering her mouth but not her nose. The stewardess even shook her arm to wake her up, which made us feel uncomfortable. We were threatened that if her mask slipped again (while she was sleeping), our luggage would be sent back to Tel Aviv. This ordeal left my children feeling traumatized and embarrassed. I lodged a complaint upon returning to Israel, and my reference number is C-[redacted] with booking reference MKVHEV. This was our first family flight experience, and it was truly awful. I noticed another family sitting two rows behind us that didn't wear masks at all, yet they were not reprimanded. I hope for a refund of our tickets and that the airline's crew learns to treat passengers with respect and professionalism, regardless of their background or religious beliefs. Regards, S.C.A. (Mother of D.N., N.S., S.S., and T.C.) Ticket Number for S.S.: [redacted] [redacted] [redacted] [redacted] 6