KLM cancelled a flight as part of trip that consisted of * flights - I made alternative...
GetHuman-ross_bar's problema de servicio al cliente con KLM Royal Dutch Airlines de agosto 2022
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Nombre en el boleto, referencia de reserva, dirección de facturación, dirección de correo electrónico en la cuenta y número de viajero frecuente (si corresponde)
The issue in GetHuman-ross_bar's own words
KLM cancelled a flight as part of trip that consisted of * flights - I made alternative arrangements (booked with other airline) for the cancelled flight as KLM booked us on another flight that was ** hours later. I then requested a refund for the cancelled flight only and made this clear on the refund request form (done online). KLM then emailed me three days later to say they had refunded my whole trip for four passengers - NOT what I had requested. When I phoned KLM Customer Service I was told the trip had indeed been cancelled and my only option was to re-book. The cost for the trip had almost doubled by this point and so I booked another trip with Booking.com for the trip as I couldn't let the other passengers down. This cost an extra £*** from the original booking however this was without checked bags and reserved seats that were on the original booking (an extra cost of around £***). KLM have also failed to refund me for the reserved seats that were an additional cost on the original booking. I have filled out their online complaints form (as I've been told on the phone that this is the only way to raise a complaint) and the reply was that they can't respond until AFTER the scheduled flight that I'm complaining about - very absurd. So as it stands I'm over £*** down (£*** for the flight booked with another airline) and have a trip booked with no checked bags or reserved seats (again with KLM). KLM are not replying to my emails or Whatsapp messages.
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