I Guild Wars * around * days ago. I attempted to log in * days ago only to find out tha...

GetHuman-micky_j_'s problema de servicio al cliente con NCSoft de abril 2019

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The issue in GetHuman-micky_j_'s own words
I Guild Wars * around * days ago. I attempted to log in * days ago only to find out that I had been banned for apparently using bots. I cannot stress enough that I did not use any such programs and that I am incredibly baffled to have been banned. **I attempted to contact customer support and was not given any information. I was only told that I would not receive any future communication regarding this issue. **The only thing that I can think of that may have caused the system to be triggered was that when I made my account, I didn't immediately record my character's name. As such, I lodged a support ticket and attempted to log in to my account by guessing the name of my character while I awaited a response. I attempted it numerous times and I wonder now if that somehow triggered the 'anti-bot' system or something. I'm just very confused and upset by the whole situation. **I am currently a university student and I am very distressed at the idea that the $**AUD I spent on the game will have disappeared for no reason. **Thank you in advance.

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NCSoft

Problema de servicio al cliente
Reported by GetHuman-micky_j_
abr. 20º, 2019 - hace 4 años
Fixed
Visto por 28 clientes hasta ahora
Problema similar a 71 otros
0 clientes que siguen esto
Items needed
Nombre del titular de la cuenta
Número de cuenta (si corresponde)
Dirección de correo electrónico en la cuenta
Dirección de Envio

Timeline

GetHuman-micky_j_ comenzó a trabajar en este problema
abr. 20º, 2019 2:17am
GetHuman-micky_j_ indica que el problema aún no se ha solucionado.
abr. 20º, 2019 7:26am
GetHuman-micky_j_ indica que el problema aún no se ha solucionado.
abr. 20º, 2019 8:56am
GetHuman-micky_j_ indica que el problema aún no se ha solucionado.
abr. 23º, 2019 3:41am
GetHuman-micky_j_ indica que el problema aún no se ha solucionado.
abr. 23º, 2019 6:30am