hi I ordered * large pizzas and * sides and a desert for me and my family,it came and o...

hi I ordered * large pizzas and * sides and a desert for me and my family,it came and on inspection it turned out it wasn't my order as the * pizzas was completely wrong and sides was wrong and had no desert,also had someone else's name on the box,I called the store and was told that there had been a mix up of orders and the driver was going to get my order from the other person and swap ,on which I replied that I didn't want that order as had been handled by another person as for hygiene reasons and covid and that they could pick the order up from me that was wrong and was told don't worry so left the uneaten food in kitchen as not what any one liked,I was then informed that another order was being sent out and would be with me soon,*omins later still no food and * hungry kids,rang them back and asked where's my order and they said that I said I didn't want it ,after being passed round to different people the management came to the phone and said that I had got my order so had to explain the whole ordeal to him ,he asked if I had eaten any which I replied one slice has had a bite out of it ,but its all been opened on which he replied that because there was a bite out of it there was nothing he could do,I then had to explain the whole episode to him again to make him understand this was not my fault as I haven't got the food I had paid for and I didn't deliver to the wrong address,this was now over an hour and still no food so I asked for a refund as no longer wanted the order as my wife was ordering from another take out and was told that they can't do it in store and has to be done by email ,he gave me the email address but Google can't find it and can't find anywhere to contact other than the store?please help. *thanks *Daniel