I want instructions on how to remove the preinstalled VISUAL VOICE voicemail software f...

GetHuman3085293's customer service issue with Tracfone from June 2019

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The issue in GetHuman3085293's own words
I want instructions on how to remove the preinstalled VISUAL VOICE voicemail software from my phone. It interferes with my VM notifications and Samsung (who actually knows what this is) says it is pre-installed by carrier if it cannot be found as an APP to uninstall. Both CHAT AND PHONE Tracfone agents have no idea what this is and refuse to send me to a level * help personnel as requested. One agent even tried to get me to uninstall my VM and offered to reset my phone but had no idea what Visual Voice was. Any help that doesnt require sitting on HOLD while a supervisor cannot be found is welcome.
GetHuman3085293 did not yet indicate what Tracfone should do to make this right.
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Customer service issue
Reported by GetHuman3085293
Jun 14th, 2019 - 4 mons ago
I have an issue with Tracfone too
Not resolved
Seen by 2 customers so far
Similar issue to 5765 others
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GetHuman3085293 started working on this issue
Jun 14th 8:09am