I sent my Mass. State turbo tax in and they returned it. The letter that came with it...

GetHuman-kjpars's customer service issue with Turbo Tax from April 2019

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The issue in GetHuman-kjpars's own words
File Mass State return by mail. ... I sent my Mass. State turbo tax in and they returned it. The letter that came with it said the dollar amounts were omitted. I sent all the Turbo Tax state print out and there are dollar numbers in place. This is what I have done for over ** years with no problem. They also suggested I E file. I tried to refile this state report Turbo said I could not because I had not E filed my federal one. Is there anyway I can E File to the state ?
I don't know how to Re refile to the state
If I can't E File would if help if I high lited the dollar numbers as they are all on Turbo form.*h
I have been useing Turbo Tax for ten years.
I have an issue with Turbo Tax too
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Turbo Tax

Turbo Tax Deluxe
Customer service issue
Reported by GetHuman-kjpars
Apr 16th, 2019 - 3 mons ago
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Timeline
GetHuman-kjpars started working on this issue
Apr 16th 5:57pm
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Apr 17th 4:49pm
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Apr 17th 4:53pm
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Apr 17th 6:53pm
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Apr 17th 7:27pm
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Apr 17th 9:19pm
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Apr 18th 11:29am
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Apr 19th 11:15am
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May 1st 2:06pm
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May 1st 2:28pm
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May 1st 2:45pm
GetHuman-kjpars indicated the issue is not fixed yet.
May 1st 2:57pm