X-Rite Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about X-Rite customer service, archive #1. It includes a selection of 1 issue(s) reported March 12, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have a spectrometer with the following details:
- Serial number: [redacted]
- Type: i1Pro (M2 only)
- Revision: D
- Firmware version: [redacted]
- CPLD version: [redacted]
- Dark measurement count: [redacted]
- Lamp burning time: [redacted].5 seconds
- Spot measurement count: [redacted]
- Scan measurement count: 72
- Factory calibration date: 12/3/[redacted]
Previously, some module licenses were active, but now all functionalities are deactivated. I am seeking an unlock code, please.
Current Licensed Functionality:
- Measurement Modes: Reflectance Spot, Reflectance Scan, Emission
- Licensed functionality: UVcut filter, Spectral values, Tristimulus, Density
All specific i1Match and i1Profiler modules are currently not licensed.
Reported by GetHuman-crmaris on martedì 12 marzo 2019 10:06
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