Optus - Faults Número de teléfono

Llamar a Optus - Faults servicio al cliente más rápido por GetHuman

131 344
Servicio al cliente
Espera actual:34 minutos (33 m promedio)
Horas: 24 hours, 7 days; mejor momento para llamar: 9:45am
Obtener ayuda dirigida:Cuéntanos el problema para que te lleves a la representante correcta, ofrece sugerencias, recordatorios y seguimiento relevantes.
Soporte técnicoAcceso a la cuentaServiceUn problema diferente
Llegar a una persona en vivo más rápido:Sigue presionando 0

Razones por las que clientes como usted han llamado recientemente

We cannot receive or make calls on our landline
13h ago
Hullo,about ** hours ago our landline stopped working....no incoming or outgoing calls...
a day ago
My landline is not working and gives the engaged signal all the time.
2d ago
My land line has not worked from **th March*what do you advice me to do find a new comp...
4d ago
SERVISE AT DIMBULAH AND MAREEBA NOT ABLE TO MAKE PHONE CALLS***** AND *****WEB SITE SAY...
4d ago
Line has no dial tone and is crackly
8d ago
Mobile reception at my address has become very bad. Every call drops out at least onc...
12d ago
My facebook account in not work name changed
22d ago
I had asked the optus store server to stop and cancel wire less BB on Oct **th last yea...
a mo ago
I am getting nuisance calls on my land line from a particular number, five or ten times...
2 mos ago
when i try to call it says ...not registered on network
2 mos ago
Hi I currently have no service on my optus prepaid phone. Telephone no is...
2 mos ago
Not connected to internet
2 mos ago
Uber customer care number **********************?*Uber customer care number...
2 mos ago
Can't send messages on phone
2 mos ago
See more recent reasons for callingAyudame con mi problema

Our Editor's Notes on Optus - Faults's Phone-Based Customer Care

Optus is a telecommunications company that operates in Australia, offering broadband Internet, mobile phone, and, in some areas, cable television services. As the second-largest telecommunications company in Australia, Optus receives many phone calls to its customer service center every day.

Why Do People Call Optus Customer Support?

People call Optus customer service for many reasons, including:

  • Purchasing one or more services
  • Changing or canceling services
  • Technical support
  • Adding or upgrading devices
  • Questions about billing
  • Scheduling technician appointments
  • Filing a complaint about service
  • Transferring service to a new address

Best Practices for Calling Optus Customer Service

There are several things that you can do when calling Optus to improve your chances of a quick answer to a question or a speedy resolution to a problem:

  • Determine which department you need. Optus has different contact numbers for different services and departments, such as Sales, technical support, and billing questions. In addition, these departments have their own hours and days of operation.
  • Have your account number handy. You should be able to find your number on a recent bill.
  • Ensure that you have a way to take notes during the call. Notetaking can help you prepare to escalate your case if necessary.
  • If you are calling about a problem with your bill or service, think about what your ideal resolution might be. When you have a goal before calling, you may find that you are able to keep the conversation on-topic.

How Do Customers Feel About Their Calls to Optus Customer Support?

As you might expect, there are mixed opinions on the quality of Optus customer service. While some customers are satisfied with the level of phone-based service they receive, others feel differently, stating that they spend a lot of time on hold or that Optus representatives are simply unable to resolve their concerns.

Media Mentions

It should be noted, however, that surveys show that the customer service issues experienced by Optus customers are not unique in the industry. Media reports have indicated that many other telecommunications companies have dissatisfied customers.

In 2019, Optus became proactive and started offering additional options for filing customer service requests as well as establishing a "case management" approach that assigns a problem to a single representative who can work toward a resolution.

What Kind of Issues Can Optus Resolve by Phone?

Optus can resolve many issues by phone, including billing questions, helping you to reset a password, troubleshooting service and equipment, arranging for technician appointments, and transferring services.

Optus phone representatives can also answer questions about your service or services and assist in replacing or upgrading devices or equipment.

What Issues Can't Be Resolved Over the Phone?

Issues that involve equipment or line malfunctions may require a visit from a technician to resolve. If you need to return or exchange equipment, you'll have to do that by mail or at an Optus location.

What Can I Do if I am Unhappy with my Call to Optus?

If you get off a call with Optus feeling frustrated or dissatisfied, don't give up. There are options for getting your concerns addressed.

First, if you didn't take notes during your call, take some time to write down or type out what occurred during your conversation with an Optus customer service representative. Having this information in front of you when you contact Optus again can be helpful in explaining your situation.

Next, try calling again. Another agent may be better trained and able to address your concerns professionally.

If calling doesn't seem to work, consider these alternatives:

  • Use the Optus live chat option. Live chat allows you to have a written record of your communications with customer service.
  • Contact Optus via social media platforms. As with live chat, this option provides you with a record of what you and the agent say to each other during your communication.
  • Optus has online message boards that are monitored by Optus representatives. In some cases, other customers may be able to provide you with the help you need. Otherwise, an Optus agent can address your concerns.
  • Visit an Optus retail location. If your issue is complex, call ahead to find out whether a manager will be there to listen to your concern. Sometimes, face-to-face conversations are the most effective at addressing problems.
  • Australia has a Telecommunications Industry Ombudsman office that is independent of Optus and all other telecommunications providers. If you find yourself unable to properly resolve your issues with Optus, you can contact the ombudsman office and ask for assistance.

Número de cliente 131 344: según los números

Número de teléfono para marcar
131 344
Call-back disponible
NO
Llamada recogido por una persona real
YES
Departamento al que llamas
Customer Service
Call center horas
24 hours, 7 days
La mejor hora para marcar
9:45am
Navega por el laberinto del teléfono a un humano
Keep pressing 0
Espera promedio
33
Espera actual
34
Clasificación (entre los números de teléfono)
1
Rango (general)
1
Métodos alternativos
phone
Calidad de comunicación
72%
Calidad de ayuda
63%
Votos de los clientes
2,909
Última información actualizada
Fri Mar 27 2020 10:00:00 GMT+0000 (UTC)

Optus - Faults es el mejor número de teléfono gratuito para 800 clientes

This is Optus - Faults's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Optus - Faults agent. This phone number is Optus - Faults's Best Phone Number because 18,606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 131 344 include Technical Support, Account access, Service and other customer service issues. The Optus - Faults call center that you call into has employees from Singapore and is open 24 hours, 7 days according to customers. In total, Optus - Faults has 1 phone number. It's not always clear what is the best way to talk to Optus - Faults representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contactando a Optus - Faults - por teléfono o de otra manera

While 131 344 is Optus - Faults's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team, according to other Optus - Faults customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides trying to call, best to start by telling us what the issue is above. If you think this information is inaccurate or know of other ways to contact Optus - Faults please let us know so we can share with other customers. Y puede hacer clic aquí si quiere comparar toda la información de contacto que hemos reunido para Optus - Faults.

¿Cuál es la relación de GetHuman con Optus - Faults?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Optus - Faults. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our AT&T Wireless Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. O echa un vistazo a la página del número de teléfono de Social Security.We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like AT&T Wireless or Social Security. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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