Optus - Faults Phone Number

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131 344
Customer service
Current Wait: 34 minutos (33m avg)
Hours: 24 hours, 7 days; best time to call: 9:45am
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Reasons customers like you called recently

I PURCHSED A HOTPOIN OVEN MODEL SA* *** H BL ON **TH SEPTEMBER *****THE USER INSTRUCT...
Use $** prepaid data .i recharged yesterday and my **g did not come the .could u resolv...
Phonepe Customer Care Number justdial ********** Phonepe Customer Care Number justdial...
Have not had internet service on any of my equipment....computor ,phone ,fetch since th...
I have just connected to the NBN with Optus. Internet is working and I can make calls o...
My landline is not working in or out. My number is ** ********. I need to be able to us...
We are a school in Victoria and our phone lines are down. Our numbers are **** **** an...
My landline is not working in or out*** ********
fetch mini has not functioned for * weeks will not load and at times screen will displa...
Fb nahi khul rahi na hee password forward ho raha
Internet cables down in street no internet from yesterday and was reported yesterday wi...
Your email server has be labelled by sorbs as a spam problem see log extract showing yo...
My fetch box keeps rebooting * or * times a day.
* weeks ago i signed up with optus for a mobile, home and intrernet connection,first th...
My issue is my landline is not working for the second time in a month. The last few day...
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Our Editor's Notes on Optus - Faults's Phone-Based Customer Care

Optus is a telecommunications company that operates in Australia, offering broadband Internet, mobile phone, and, in some areas, cable television services. As the second-largest telecommunications company in Australia, Optus receives many phone calls to its customer service center every day.

Why Do People Call Optus Customer Support?

People call Optus customer service for many reasons, including:

  • Purchasing one or more services
  • Changing or canceling services
  • Technical support
  • Adding or upgrading devices
  • Questions about billing
  • Scheduling technician appointments
  • Filing a complaint about service
  • Transferring service to a new address

Best Practices for Calling Optus Customer Service

There are several things that you can do when calling Optus to improve your chances of a quick answer to a question or a speedy resolution to a problem:

  • Determine which department you need. Optus has different contact numbers for different services and departments, such as Sales, technical support, and billing questions. In addition, these departments have their own hours and days of operation.
  • Have your account number handy. You should be able to find your number on a recent bill.
  • Ensure that you have a way to take notes during the call. Notetaking can help you prepare to escalate your case if necessary.
  • If you are calling about a problem with your bill or service, think about what your ideal resolution might be. When you have a goal before calling, you may find that you are able to keep the conversation on-topic.

How Do Customers Feel About Their Calls to Optus Customer Support?

As you might expect, there are mixed opinions on the quality of Optus customer service. While some customers are satisfied with the level of phone-based service they receive, others feel differently, stating that they spend a lot of time on hold or that Optus representatives are simply unable to resolve their concerns.

Media Mentions

It should be noted, however, that surveys show that the customer service issues experienced by Optus customers are not unique in the industry. Media reports have indicated that many other telecommunications companies have dissatisfied customers.

In 2019, Optus became proactive and started offering additional options for filing customer service requests as well as establishing a "case management" approach that assigns a problem to a single representative who can work toward a resolution.

What Kind of Issues Can Optus Resolve by Phone?

Optus can resolve many issues by phone, including billing questions, helping you to reset a password, troubleshooting service and equipment, arranging for technician appointments, and transferring services.

Optus phone representatives can also answer questions about your service or services and assist in replacing or upgrading devices or equipment.

What Issues Can't Be Resolved Over the Phone?

Issues that involve equipment or line malfunctions may require a visit from a technician to resolve. If you need to return or exchange equipment, you'll have to do that by mail or at an Optus location.

What Can I Do if I am Unhappy with my Call to Optus?

If you get off a call with Optus feeling frustrated or dissatisfied, don't give up. There are options for getting your concerns addressed.

First, if you didn't take notes during your call, take some time to write down or type out what occurred during your conversation with an Optus customer service representative. Having this information in front of you when you contact Optus again can be helpful in explaining your situation.

Next, try calling again. Another agent may be better trained and able to address your concerns professionally.

If calling doesn't seem to work, consider these alternatives:

  • Use the Optus live chat option. Live chat allows you to have a written record of your communications with customer service.
  • Contact Optus via social media platforms. As with live chat, this option provides you with a record of what you and the agent say to each other during your communication.
  • Optus has online message boards that are monitored by Optus representatives. In some cases, other customers may be able to provide you with the help you need. Otherwise, an Optus agent can address your concerns.
  • Visit an Optus retail location. If your issue is complex, call ahead to find out whether a manager will be there to listen to your concern. Sometimes, face-to-face conversations are the most effective at addressing problems.
  • Australia has a Telecommunications Industry Ombudsman office that is independent of Optus and all other telecommunications providers. If you find yourself unable to properly resolve your issues with Optus, you can contact the ombudsman office and ask for assistance.

Customer Number 131 344 - by the Numbers

Número de teléfono para marcar131 344
Devolución de llamada disponibleNO
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadas24 horas, 7 días
El mejor momento para marcar9:45 am
Navega por el laberinto del teléfono a un humanoSigue presionando 0
Espera promedio
Espera actual34
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono
Calidad de la comunicación79%
Calidad de la ayuda70%
Votos de los clientes2,880
Información actualizada por última vezTue Oct 20 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Optus - Faults's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Optus - Faults, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Optus - Faults. Este número de teléfono es el mejor número de teléfono de Optus - Faults porque 18,606 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 131 344 incluyen Technical Support, Account access, Service y otros problemas de servicio al cliente. El Optus - Faults centro de llamadas al que llama tiene empleados de Singapore y está abierto 24 hours, 7 days según los clientes. En total, Optus - Faults tiene 1 número de teléfono. No siempre está claro cuál es la mejor manera de hablar con Optus - Faults representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Optus - Faults - by phone or otherwise

Si bien 131 344 es el mejor número gratuito de Optus - Faults, también es la única forma de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Optus - Faults clientes, es contándole a GetHuman sobre su problema anterior y permitiéndonos encontrar a alguien que lo ayude. Además de intentar llamar, lo mejor es comenzar diciéndonos cuál es el problema anterior. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Optus - Faults, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Optus - Faults.

What is GetHuman's Relationship to Optus - Faults?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Optus - Faults. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Medicare Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Western Union Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Medicare or Western Union. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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