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Zales.com Customer Service
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FAQ
Updated
May 3, 2024
Zales.com Customer FAQ
Top Answers & How-to Guides
What is Zales.com's Phone Number?
The question we are asked most often is about how to talk to Zales.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
What are the different diamond cuts available?
At Zales.com, we offer a wide range of exquisite diamond cuts to suit every individual's style and preference. Our collection includes...
Ask any question you have about Zales.com customer service, get an answer now.
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Order Tracking
How can I track my order?
After placing an order on Zales.com, you can easily track its status by logging into your account and navigating to the "Order Status"...
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Shipping
Do you offer free shipping?
Yes, Zales.com offers free shipping on all orders. Whether you're purchasing a stunning piece of jewelry or a special gift, you can...
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Do you offer international shipping?
Yes, Zales.com offers international shipping for select countries. However, the availability of international shipping is subject to...
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Returns
What is your return policy?
Our return policy at Zales.com is designed to ensure customer satisfaction. We accept returns within 60 days of purchase, provided...
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Payment Methods
What payment methods do you accept?
At Zales.com, we accept various payment methods to ensure a convenient and seamless shopping experience. You can make payments using...
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Lifetime Diamond Guarantee
What is the Zales Lifetime Diamond Commitment?
The Zales Lifetime Diamond Commitment is a program that ensures the quality and value of your diamond jewelry throughout its lifetime....
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Customization
Can I customize a piece of jewelry?
Yes, at Zales.com, you can customize a piece of jewelry to make it truly unique. Our customization options allow you to personalize...
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Ring Resizing
Do you offer resizing services for rings?
Yes, Zales offers resizing services for rings. We understand that finding the perfect fit for your ring is important, and our expert...
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Credit Card
What is the Zales credit card and how does it work?
The Zales credit card is a form of payment offered by Zales, a renowned jewelry retailer. It allows customers to make purchases either...
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Gift Cards
Can I purchase a gift card online?
Yes, you can conveniently purchase a gift card online at Zales.com. Our user-friendly website allows you to browse and select from...
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Diamond Cuts
What are the different diamond cuts available?
At Zales.com, we offer a wide range of exquisite diamond cuts to suit every individual's style and preference. Our collection includes...
Read more
Help me with my Zales.com customer service issue
Ask any question you have about Zales.com customer service. We will do our best to get you answers right away.
FAQ Table of Contents
Contact Zales.com
Order Tracking
Shipping
Returns
Payment Methods
Lifetime Diamond Guarantee
Customization
Ring Resizing
Credit Card
Gift Cards
Diamond Cuts
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All Companies
›
Zales.com Customer Service
›
FAQ
Updated
May 3, 2024