How do I get through the phone menu to a live person?
GetHuman researchers routinely call this AirBnB phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0# each time it asks for the phone number listed on your account number, then press 1. If in immediate danger, call local authorities.
Here is how our research team describes the way the AirBnB phone system greets you: If you have an Airbnb account, press 1. If not, press 2.
Below are some clips we've found from AirBnB's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi.
Thanks for calling Airbnb.
We weren't able to find an Airbnb account associated with the number you're calling from.
If you have an Airbnb account associated with another phone number, please press one.
If not, please press two.
Please wait while I transfer your call to a representative.
Hi."
Excerpt from a call with AirBnB
Monday, January 29, 2024 3:02 AM
They may ask for information for security purposes
"Nine five four?
You said nine five four?
K. Just a moment here.
Create a cone.
K.
For security purposes, can you just verify me your full name, please?"
Excerpt from a call with AirBnB
Thursday, February 15, 2024 11:13 PM
They may need the phone number on your account
"Hi.
Thanks for calling Airbnb.
We weren't able to find an Airbnb account associated with the number you're calling from.
If you have an Airbnb account associated with another phone number, please press one.
If not, please press so that we can help you better, please enter the phone number associated with your Airbnb account followed by the pound sign."
Excerpt from a call with AirBnB
Monday, April 1, 2024 6:56 AM
They may ask your reason for calling (instead of a menu)
"Hi.
Thanks for calling Airbnb.
We weren't able to find an Airbnb account associated with the number you're calling from.
If you have an Airbnb account associated with another phone number, please press one.
If not, please press two.
In a few sentences, please let us know why you're calling today."
Excerpt from a call with AirBnB
Wednesday, May 1, 2024 12:42 AM
They may ask you to enter information with the dial pad
"Hi.
Thanks for calling Airbnb.
We weren't able to find an Airbnb account associated with the number you're calling from.
You have an Airbnb account associated with another phone number, please press one.
If not, please press two.
So that we can help you better, please enter the phone number associated associated with your Airbnb account followed by the pound sign."
Excerpt from a call with AirBnB
Tuesday, February 6, 2024 3:57 AM
They may ask you to say or enter information
"Hi.
For calling Airbnb. We will weren't able to find an Airbnb account associated with the number you're calling from.
If you have an Airbnb account associated with another phone number, please press one.
If not, please press two.
In a few sentences, please let us know why we didn't quite get that.
Please try again. For example, you can say cancel a reservation or check my reservation status."
Excerpt from a call with AirBnB
Wednesday, April 10, 2024 8:27 AM
The first phone menu
"Hi.
For calling Airbnb. We weren't able to find an Airbnb account associated with the number you're calling from.
If you have an Airbnb account associated associated with another phone number, please press one.
If not, please press two."
Excerpt from a call with AirBnB
Wednesday, April 24, 2024 10:23 PM
After you press 1
"For help with a cancellation or refund, please press one now.
For help with an existing reservation, press two.
For help with something else, press three.
To repeat this menu, press zero."
Excerpt from a call with AirBnB
Monday, April 22, 2024 11:07 AM
What are the hours and when should I call?
AirBnB operates the call center for this 855-424-7262 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 2,955 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AirBnB phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AirBnB staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AirBnB is Sunday.The most busy day to call is Thursday, which averages 131% more phone calls by comparison.Again, this is based on a sample of 2,955 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday, which is 93% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a AirBnB representative is more consistent than the number of calls throughout the week.
Sun
Mon
Shortest
Tue
Wed
Thu
Longest
Fri
Sat
The best time to call AirBnB
In summation, the best day to call AirBnB is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that AirBnB staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Calling Airbnb seems to be designed more for customers who have already booked a reservation with the website rather than those who need information. When I dialed, I was first told that the system did not recognize my number and gave me the option of entering another phone number that did have an Airbnb account.
If I didn't have another number tied to an Airbnb account, I could press 2 for other assistance and did so. I was then asked to say what I was calling about, or I could use my phone's buttons to enter my concern. I opted to do the latter, but I never got a chance to enter a menu selection. Instead, I was directed straight to a representative, who asked what I was calling about.
I told him I was attempting to book an Airbnb stay in Hawaii for three weeks, but I was only finding options to allow me to book my stay for a minimum of 30 days. He seemed completely confused by the question, so I repeated the situation for him. He asked if I was already an Airbnb customer, and I told him I was simply looking to get information. He said he would look into my question and asked me to hold.
I told him that was fine and waited for him to return to the line. After I waited for several minutes, he returned to the line and asked me again what I was calling about in regards to only finding a 30-day minimum for a stay in Hawaii. I told him that was the situation for the third time, and he asked me for my phone number. At this point, I decided I wasn't going to get any real help from him and ended the call.
Maybe you get better customer service from Airbnb if you've actually purchased a stay and you're calling for specific questions about it, but in my own experience, I didn't get anything close to good customer service. The representative tried to be helpful but seemed to have no idea what I was asking and couldn't get past my opening question. Having to wait on hold for several minutes only to be asked again what I was calling about didn't exactly inspire confidence that he'd be able to give me any trustworthy information. Instead, I felt like my call with him was a waste of my time.
Overall, I would not use this phone number for customer service help unless I'd already booked with Airbnb. Even then, I'd only use this as a last resort, as my experience with this call left me feeling like any help I'd get from calling would be insufficient if I genuinely needed assistance.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call AirBnB
If you have time to do a bit of reading before you call AirBnB, we recommend you read over some of our problem-specific articles.
Airbnb's cancelation policy provides guests with different options for receiving a refund depending on the circumstances of the reservation and what type of policy the guests selected. You should carefully read the terms and conditions before making a reservation, whether it's flexible, moderate, strict or super strict. Understanding the conditions you should meet to receive a refund for your travel plans can help you avoid unexpected costs.
If you are planning a trip and wish to stay with an Airbnb host, check your account to see if you have any travel credits or coupons you can apply to your total stay. Through the referral program, you can earn credits to apply to future Airbnb stays, and your friends and family can earn discount coupons when you refer them. Credits are automatically added to your account and can be accessed at checkout when you book a stay.
This Gethuman guide advises Airbnb hosts and guests how to recover a forgotten password, as well as update personal information, such as their email address and phone number. The only way to change a forgotten or inaccessible email or phone number is by contacting AIrbnb customer service. Additionally, deleted accounts cannot be recovered; however, deactivated accounts can be reactivated by contact customer service.
Click the link above to get answers to just about any AirBnB customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AirBnB, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking reimbursement for violation: "The guest smoked in the property, so I'm seeking reimbursement for household violation."
- From a call lasting 22m 39s , May 3, 2024 7:43 PM
Requesting reimbursement for guest damage: "This is about our previous guest who smoked in our property, I'm just looking for reimbursement."
- From a call lasting 45m 20s , May 3, 2024 4:01 PM
Follow-up on unauthorized pet: "I contacted you yesterday about the guest bringing an unauthorized pet to my listing and haven't received a response yet."
- From a call lasting 17m 32s , May 3, 2024 12:37 PM
Follow-up on late check-out resolution: "I've been waiting for it for over a year now."
- From a call lasting 8m 20s , May 3, 2024 12:06 PM
Late checkout penalty dispute: "This guest did a late checkout for five hours consecutive and impacted my listing significantly."
- From a call lasting 23m 59s , May 3, 2024 11:26 AM
Late checkout dispute resolution: "I just want this to be done because it's been more than a year that we are working on this."
- From a call lasting 15m 18s , May 3, 2024 10:36 AM
Issue with resolution center: "I need help with an existing resolution center case regarding a house rules violation under a guest named Shieldiela."
- From a call lasting 5m 16s , May 3, 2024 10:28 AM
Late checkout compensation request: "I just want this to be done. I just want it to be compensated."
- From a call lasting 22m 5s , May 3, 2024 9:13 AM
Guest violated checkout rules: "The guest violated the house rules by doing a late checkout, which incurred extra fees for the caller's cleaners."
- From a call lasting 8m 3s , May 3, 2024 8:39 AM
Late checkout penalty dispute: "I just need someone to take over this case and do something."
- From a call lasting 28m 17s , May 3, 2024 8:01 AM
More AirBnB Customer Service Contacts
There are of course other ways to contact AirBnB customer service besides the phone. Below we list the best ones, by medium.
Select what is your question about and it will give you chat options
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, AirBnB provides this option.
Use the link to connect with customer service through Twitter
AirBnB, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- AirBnB customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is AirBnB's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AirBnB agent. This phone number is AirBnB's best phone number because 268,830 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-424-7262 include Refund a Charge, Missing Payment, Change Booking, Account Access, Cancel Booking and other customer service issues. The AirBnB call center that you call into has employees from Oregon and is open 24 hours, 7 days according to customers. In total, AirBnB has 2 phone numbers. It's not always clear what is the best way to talk to AirBnB representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AirBnB. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AirBnB. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.