AXS Tickets Customer FAQ

If you ordered tickets for an event but did not receive a confirmation email, check your spam or junk folder for any missed communications. If you still cannot find it, there is a link to the most up-to-date contact information right here on this page that can help you resolve this issue.

If the app is not allowing you to sell your tickets, ensure you are using the latest version of the app and that you are logged into your account. Check if your tickets are eligible for resale, as certain tickets may not be transferable. If the issue persists, try restarting the app or your device.

To change the email associated with your season tickets, log into your AXS account, navigate to your account settings or profile, and look for the option to edit your email address. Follow the prompts to update your email to a new one. If you encounter any issues, please refer to the resources available on this page for the most up-to-date contact information.

If you've purchased ticket insurance and need a refund, you'll need to reach out to the insurance provider directly. AXS doesn't handle insurance refunds because the policies are covered by a third party provider. To request a refund, locate the provider's contact information on your insurance policy and follow their process. Please remember to have your policy details and ticket information ready when you reach out to them. However, please note that refunds are subject to the terms and conditions of your insurance policy.

If you accidentally purchased tickets using the wrong email address, you should be able to correct this issue. Please log into your AXS account and check your account settings. There, you should be able to change the email address associated with your account. However, if the tickets have already been sent to the wrong email, we advise reaching out directly to the AXS customer support to address the situation. There is a link to the most up-to-date contact information right here on this page. Please remember that ticket purchases are non-transferrable and any changes must be done by the original ticket purchaser.