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DHL Express Customer Service
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FAQ
Updated
May 3, 2024
DHL Express Customer FAQ
Top Answers & How-to Guides
What is DHL Express's Phone Number?
The question we are asked most often is about how to talk to DHL Express customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Can I modify or cancel my shipment after it has been sent?
Once a shipment has been sent with DHL Express, it is not possible to modify or cancel it. This is due to the fact that once the shipment...
Ask any question you have about DHL Express customer service, get an answer now.
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Scheduling Pickup
How can I schedule a pickup?
To schedule a pickup with DHL Express, you can easily do so through our website or by contacting our customer service team. Simply...
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Delivery Time
How long does it take for a shipment to be delivered?
The delivery time for a shipment with DHL Express depends on several factors. Generally, for international shipments, DHL Express offers...
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Tracking Shipment
Can I track my shipment online?
Yes, you can easily track your shipment online with DHL Express. We offer a convenient tracking tool on our website that allows you...
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Weight Limit
What is the maximum weight limit for a shipment?
The maximum weight limit for a shipment with DHL Express varies depending on the destination and service selected. For international...
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Payment Methods
What are the accepted payment methods?
DHL Express accepts a range of payment methods for your convenience. We ensure a hassle-free payment process by offering various options....
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Address Change
Can I change the delivery address for my package?
Yes, you can change the delivery address for your package with DHL Express. However, please note that any changes to the delivery address...
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International Shipping
Do you offer international shipping?
Yes, we offer international shipping services. At DHL Express, we understand the importance of hassle-free and reliable shipping for...
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Prohibited Items
What items are prohibited from shipping?
There are several items that are prohibited from shipping through DHL Express. These include goods that are considered dangerous or...
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Signature Request
Can I request a signature upon delivery?
Yes, you can request a signature upon delivery with DHL Express. They offer a service called "Signature Required" where the recipient...
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Shipping Cost
What is the cost of shipping for oversized packages?
The cost of shipping oversized packages with DHL Express varies based on package dimensions, weight, and destination. Since oversized...
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Modification Policy
Can I modify or cancel my shipment after it has been sent?
Once a shipment has been sent with DHL Express, it is not possible to modify or cancel it. This is due to the fact that once the shipment...
Read more
Help me with my DHL Express customer service issue
Ask any question you have about DHL Express customer service. We will do our best to get you answers right away.
FAQ Table of Contents
Contact DHL Express
Scheduling Pickup
Delivery Time
Tracking Shipment
Weight Limit
Payment Methods
Address Change
International Shipping
Prohibited Items
Signature Request
Shipping Cost
Modification Policy
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All Companies
›
DHL Express Customer Service
›
FAQ
Updated
May 3, 2024