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Insignia Customer FAQ

Top Answers & How-to Guides

What is Insignia's Phone Number?

The question we are asked most often is about how to talk to Insignia customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What should I do if my Insignia product is defective?

If an individual finds that their Insignia product is defective, there are several steps they can take to address the issue. First, The next step would be to carefully inspect the product for any visible damage or issues, as well as ensure that all setups and connections have been made correctly. Often, problems can arise from improper installation or settings. If the issue persists, an individual can refer to the official Insignia website for troubleshooting resources, which may help in resolving common problems without the need for repair. For further assistance, the website also provides information about returning or exchanging defective products. In cases where the product is covered under warranty, an individual may need the original receipt and the warranty details for returns or repairs. It is recommended to check the specific terms and conditions related to warranty claims to understand the process. Always remember to keep your purchase information for reference....
Ask any question you have about Insignia customer service, get an answer now.

Recent Insignia Customer Questions

How do I get my new remote to work with my Insignia Fire TV?

To get your new remote to work with your Insignia Fire TV, first ensure that the remote has fresh batteries. Then, power on your Fire TV device. Press and hold the Home button on your remote for about 10 seconds until the Fire TV recognizes it. If the remote doesn't pair automatically, you can go to the Settings menu on your Fire TV, select "Controllers & Bluetooth Devices," then "Amazon Fire TV Remotes," and choose to add your remote from there.
Asked Jul 20, 2025 7:56 PM

When power went out and then came back on we can no longer get our local channels

It sounds like your TV or antenna may need to be re-scanned for channels after the power interruption. Please go to the settings menu on your TV, find the channel setup or scan option, and perform a channel scan. This should help you detect and restore your local channels. If that doesn’t resolve the issue, checking the connections and ensuring the antenna is properly positioned can also be helpful.
Asked Jun 28, 2025 11:15 PM

how do i run auto channel search?

To run an auto channel search on your Insignia TV, press the "Home" button on your remote. Navigate to the "Settings" menu. Choose "Channel" or "Tuner" options, and then select "Auto Channel Search" or "Auto Scan." Follow the prompts to begin the search process. The TV will automatically find and save all available channels. Once completed, you can access your channels through the "Live TV" or "Channel" menu.
Asked Jun 26, 2025 7:18 PM

How do I raise the refrigerator temperature on Insignia side-by-side refrigerator. Model NS-RSS26WHO

To raise the refrigerator temperature on your Insignia side-by-side refrigerator (Model NS-RSS26WHO), locate the temperature control, usually found inside the refrigerator compartment. Adjust the temperature dial or digital control to a higher setting. Typically, a higher number means a lower temperature, so set it to a lower number for a warmer environment. Allow some time for the temperature to adjust before checking again. Always consult the user manual for specific instructions related to your model.
Asked May 16, 2025 12:21 PM

I can't get my local ABQ channel on my new Fire TV

If you're having trouble accessing your local ABQ channel on your Fire TV, make sure that your TV’s antenna is properly connected and positioned for the best reception. Check if you have the necessary apps installed on your Fire TV that provide access to local channels. You may also want to run a channel scan in your TV settings to see if it can detect the local channels available in your area.
Asked Apr 16, 2025 9:09 PM

Help me with my Insignia customer service issue

Order and Purchase

How can I track my order?

To track an order for Insignia products, customers typically need to visit the website or platform where the purchase was made. Most If the order was placed directly through a specific online retailer, customers may also find a confirmation email sent at the time of purchase. This email often contains a tracking link that can be clicked to view the current status of the shipment. If customers experience any difficulties in tracking their order, they may want to review the retailer's customer service section on their website, which usually includes additional details about order tracking procedures or contact information for further assistance....

Where can I purchase Insignia products?

Insignia products can be purchased from various retailers, both online and in physical stores. Best Buy is one of the primary retailers...

What payment methods are accepted on the Insignia website?

Insignia primarily accepts a variety of payment methods on their website, allowing customers to choose the option that best suits their For the most accurate and up-to-date information regarding the accepted payment methods on the Insignia website, it is advisable to visit the current web page directly. This will ensure that customers have the latest details pertaining to payment options, as offerings may vary based on promotions or changes in policy....

Are there any trade-in programs for Insignia products?

Insignia does not directly offer a trade-in program for its products. However, many retailers that carry Insignia products, such as It may be beneficial for customers to visit the respective retailer’s website or store to learn more about their specific trade-in offerings related to Insignia products. Additionally, customers can explore online marketplaces where second-hand electronic items are sold, as these can provide a way to sell or trade older Insignia items. Overall, while Insignia itself does not have a trade-in program, there are numerous avenues available through retailers and online platforms. For more detailed information, consider checking the relevant webpages of retailers that carry Insignia products....

Warranties and Returns

Do Insignia products come with warranties?

Yes, Insignia products typically come with warranties, which can vary depending on the type of product. Most Insignia televisions,...

Can I return or exchange my Insignia product?

Returning or exchanging an Insignia product typically depends on the retailer from which the product was purchased. Most commonly, If you are considering a return or exchange, it is advisable to review the specific return policy for your purchase, which can often be found on the retailer's website. You may also find helpful information regarding returns and exchanges, including any exceptions that may apply, directly on the web page of the store you purchased from. This will ensure you have all the details needed to proceed with your intended return or exchange....

What is Insignia's return policy?

Insignia, which is a brand under Best Buy, generally follows the return policy set forth by Best Buy. Customers typically have a period Certain products, particularly opened items, may be subject to a restocking fee. Additionally, specific categories such as computers, major appliances, and items purchased through a Best Buy Marketplace seller might have different return policies, so it is important to check the guidelines specific to those products. For the most accurate and up-to-date information regarding Insignia's return policy, it is advisable to visit the official Best Buy website or their customer service section, as policies may vary or be updated. This ensures customers have all the necessary details for a smooth return process....

Can I track the status of my warranty claim?

Customers who submit a warranty claim for Insignia products can often track the status of that claim through the appropriate channels....

User Manuals and Support

Where can I find user manuals for Insignia products?

User manuals for Insignia products can typically be found on the official Insignia website, specifically at the insigniaproducts.com In addition to the official website, user manuals are often included in the packaging of the products themselves, providing immediate assistance and guidance. Many retailers that sell Insignia products, such as Best Buy, may also host links to manuals on their respective websites. It is always beneficial to ensure that users are viewing the most recent version of the manual corresponding to their specific product model. For more detailed inquiries, visiting the current webpage for contact information may provide further options for assistance....

What should I do if I lost my Insignia product manual?

If you have lost your Insignia product manual, you are not alone, as many customers find themselves in similar situations. Insignia...

What should I do if my Insignia product is defective?

If an individual finds that their Insignia product is defective, there are several steps they can take to address the issue. First, The next step would be to carefully inspect the product for any visible damage or issues, as well as ensure that all setups and connections have been made correctly. Often, problems can arise from improper installation or settings. If the issue persists, an individual can refer to the official Insignia website for troubleshooting resources, which may help in resolving common problems without the need for repair. For further assistance, the website also provides information about returning or exchanging defective products. In cases where the product is covered under warranty, an individual may need the original receipt and the warranty details for returns or repairs. It is recommended to check the specific terms and conditions related to warranty claims to understand the process. Always remember to keep your purchase information for reference....

Product Features and Updates

Are there any software updates available for my Insignia product?

Insignia frequently releases software updates for their products to enhance performance, improve features, and address any potential...

Can I use Insignia products internationally?

Insignia products are generally designed for use in specific regions, and their functionality can vary depending on the country in For example, some Insignia televisions may not support certain regional broadcasting standards, so channels may not work properly outside their intended market. If you are considering taking an Insignia appliance or electronic device abroad, it might be helpful to review the product specifications on the official web page, which may provide additional guidance on international compatibility, including any necessary accessories....

How do I calibrate my Insignia TV?

Calibrating an Insignia TV can greatly enhance your viewing experience by optimizing picture quality. To begin the calibration process, Once you are in the picture settings, you can adjust various parameters such as brightness, contrast, color, and sharpness. It is advisable to start with brightness and contrast adjustments. Set the brightness so that dark scenes still retain detail and adjust the contrast to ensure whites are bright but not overly glaring. Next, you can focus on color settings. Many consumers prefer to use a color calibration tool or reference images found online to fine-tune the colors to ensure they appear natural. After making your adjustments, take some time to watch different content to see if further modifications are needed. For those seeking a more precise calibration, professional calibration tools or services may be available, but for most viewers, these manual adjustments will suffice. For further assistance or additional information, the official Insignia website may have more detailed resources and tips available....

How can I reset my Insignia product?

Resetting an Insignia product can vary depending on the specific type of device you have, such as a television, appliance, or speaker. For kitchen appliances, such as microwaves or refrigerators, a reset may require unplugging the appliance from the power source for a few minutes before plugging it back in. Always refer to the user manual accompanying your specific product for detailed instructions. This will provide the most accurate and reliable information tailored to your device. If you cannot locate the manual, consider checking the official Insignia website for additional guidance and resources....
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