iLok Customer FAQ

iLok is a licensing system developed by Pace Anti-Piracy, Inc. to protect software applications from unauthorized use. At its core, When a user installs software that utilizes iLok, they must also have the corresponding license associated with it. If the license is stored on a physical iLok USB device, the user must have that device plugged into their computer to authorize and use the software. This prevents unauthorized access because the software will check for the presence of the iLok device containing the required license. In the case of iLok Cloud, users can activate their licenses over the internet without needing a physical device, which offers added convenience. Users can manage their licenses using the iLok License Manager application, which allows them to transfer licenses between devices or to different iLok accounts when needed. For the most accurate and up-to-date information, users should refer to the official iLok website, particularly the support section, which has comprehensive resources....

In general, to use software protected by iLok, an iLok USB dongle or an alternative method such as iLok Cloud may be required. The However, some developers offer options for digital licensing through iLok Cloud, which allows users to authorize their software without the need for a physical dongle as long as they have internet access. It is always best for users to check the specific licensing requirements on the website of the software they are interested in to understand the options available to them regarding iLok protection. Users can usually find detailed information on the current web page of iLok....

Yes, it is indeed possible to use multiple iLok devices on a single computer. iLok devices are designed to operate independently, allowing...

Yes, users can transfer licenses between iLok devices, provided that the licenses are not tied to a particular software vendor's restrictions. Once both devices are connected, the user can open the iLok License Manager and navigate to the license they wish to transfer. By right-clicking on the license, they will see an option to transfer it. After selecting the destination iLok device, users can complete the transfer process. It is important to remember that some licenses may have specific limitations regarding transfers. Users should also check for any possible fees associated with transferring licenses if applicable. For additional assistance or more detailed information, users might want to refer to the current iLok website, which has resources and guidelines about licenses and their transfers....

Yes, iLok is designed to be compatible with both Mac and PC platforms. This cross-platform functionality allows users to easily switch...

Yes, iLok can be used with a variety of third-party plugins, as it is compatible with software from numerous developers in the audio...

Using an iLok on a virtual machine is generally possible, but it depends on the specific configuration of the virtual environment and However, the performance and compatibility can vary depending on the host operating system, the virtual machine software, and the digital audio workstations or applications being utilized. For the most reliable experience, it is recommended to consult the documentation provided by both the virtual machine software and the software requiring the iLok. Additionally, reviewing any relevant resources on the iLok website may provide useful insights and specific guidance on using an iLok within a virtual environment....

Yes, there is a limit to the number of licenses that can be stored on a single iLok device. Specifically, the standard iLok USB devices,...

An iLok can typically be purchased from a variety of online retailers as well as physical electronics and music stores. Major e-commerce...

iLok itself does not charge a subscription fee for its primary services. However, users may encounter costs associated with purchasing...

When it comes to license transfers on iLok, there typically are no additional charges imposed by iLok for the transfer itself. However,...

To utilize iLok effectively, it is important to be aware of the system requirements that ensure optimal performance. iLok is primarily For macOS, iLok generally supports macOS Mojave or later, with a similar recommendation of at least 4 GB of RAM for effective functioning. Users should ensure their hardware is sufficient to run audio applications and plugins that require iLok licensing. Additionally, having a stable internet connection is beneficial for managing licenses, updates, and software activation. It is also essential to have the latest version of the iLok License Manager installed, as this application is key to managing licenses and iLok accounts. For the most accurate and current information on system requirements, it is advisable to refer to the official iLok website, where users can find detailed specifications and guidelines....

To update the iLok software, it is recommended to first visit the official iLok website, where users can find the latest version of Once on the downloads page, users should select the appropriate version for their operating system, whether it is Windows or macOS. After downloading the installer, it is important to close any running applications related to iLok before proceeding with the installation process. Users should follow the on-screen instructions to complete the installation of the latest version. Once the update is finished, it is advisable to restart the computer to ensure that all changes take effect properly. For specific details on the update process or troubleshooting, users can refer to the information available on the current website, which may also provide further guidance....

When a user loses an iLok or experiences damage to it, recovery of licenses may still be possible. iLok works with a secure licensing To begin this process, the user should check whether all licenses are registered to their iLok account. If this is the case, the user can often retrieve licenses by purchasing a new iLok device and following the appropriate steps in the iLok License Manager to restore licenses to the new device. It is also important to take note of the specific policies and procedures set forth by the software developers whose licenses were purchased, as they may have individual requirements that need to be fulfilled. Users are encouraged to familiarize themselves with the terms associated with the software licenses, as some might offer additional assistance for lost or damaged iLoks. For the most accurate and current information, it is advisable to visit the iLok website or consult the user documentation available there. This resource may also contain specific contact details if further assistance is required....

If someone loses their iLok, it is essential to understand the implications this can have on accessing licensed software. The iLok It is also important to note that the loss of an iLok does not necessarily result in the loss of the software itself. Many software developers offer account management systems that allow users to manage their licenses online. In the event of loss, users should check these accounts to see if it is possible to deactivate the license on the lost iLok and reissue it to a new device. For specific instructions or policies regarding license recovery or transferring licenses, it is advisable to review the information available on the official website. This resource can provide current contact information and additional assistance tailored to individual needs and circumstances....