Calling Adobe Systems for customer support is a simple process, particularly when trying to reach the sales department as I recently discovered. Callers are greeted with the options to choose either customer support by pressing one or sales by pressing 2. Also, if you have specific extension you're trying to reach, the automated system prompts you to enter that number after the recording.
Since I didn't have a current product or issue to address, I waited for the sales department — but before selecting that choice I listened to the menu options. Selecting customer support leads you to a menu of choices ranging from billing questions, product purchases, tech support and account information. After I pressed 2 for the sales department, the recording asked if my purchase was for personal use, small business needs or as a student or educational resource.
I selected personal use and was told by the automated system that my wait time would be less than a minute, which proved to be true. A customer service representative was on the line in a brief time, which was a pleasant surprise. He asked how he could help me and I explained that I was interested in trying out some Adobe products, as I wasn't a current customer. The rep directed me to Adobe's website where I could view the various products for personal, business and educational use.
While browsing the site, I noticed that many of the products offered a free trial period so I asked the rep about this option. He explained that I could try the majority of products, including Acrobat Pro, Photoshop, Illustrator and Cloud Apps, for free for seven days whereas Adobe Stock photos are available for a 30-day free trial. Some products can be used both online and on mobile devices while others can only be accessed on desktop computers. The trial allows customers to test out which product or software works best, he said.
However, he explained I would need to choose one to start with and enter in my payment information before the trial begins. After the 7 days, I would be automatically charged the specific amount, based on a monthly or annual subscription. If before the trial week is over I decide to not continue with the product, the rep said I would be able to cancel online or by calling Adobe's customer service, and I wouldn't be charged.
I was very pleased with the time spent and information shared by the rep, who made it easy to understand the process while choosing to not pressure me into a purchase.