I had a great experience calling Asus for help with my tablet. It took me just under three minutes to talk to a customer service agent, and it didn't even feel like it took that long since the directory was straightforward and easy to navigate. I would call again if I had a concern with my tablet, but hopefully, I don't have to deal with any more synching issues now that it's done.
I originally called Asus because I purchased a tablet from them since I assumed it would be easy to synch with the products I already own. However, I ran into a few obstacles and wanted to talk to someone to see if I could figure out what was going on. I imagine they get a lot of phone calls because there are dozens of other reasons why people might call Asus customer support.
Asus makes a lot of products, so people could have issues with their notebooks, laptops, PCs, desktops, gaming handheld devices, servers, phones, watches and more. Therefore, it's not crazy to think that you would have to wait a while to talk to someone, but as I said, it took less than three minutes to talk to a customer representative.
When I first called, a voice recording stated, "Thank you for calling Asus product support. If you are a consumer calling for repair or technical support, please press 1. If you are calling for business or commercial support, please press 2." It then told me that I needed to have the serial number available because it is required for all support phone calls. I didn't happen to have my tablet handy, so I walked upstairs while on hold to make sure that the serial number was available. This turned out to be a good move because I did need it.
After the message about the serial number, I got another list of options. The recorded voice said, "For E-shop orders and inquiries, press 1. For ProArt series, press 2. For notebooks, press 3. For tablets, phones and wearables, press 4. For Chrome products, desktops, all-in-one PCs, Nexus players, and gaming handhelds, press 5. For support with motherboards, networking, wireless, servers, graphic cards, workstations, optical storage, digital home products and multimedia, press 6."
I chose four since I needed help with my tablet and was almost immediately connected with a customer service agent. The agent did have a thick accent, and I'm sure service was outsourced, but I didn't care because they were able to answer my questions and help me get my tablet to synch properly.