Like many businesses, I have a Linksys router that I rely on for our internet connection. I run a small business, so I can't afford downtime, which means any router issues need to be resolved quickly. I noticed that my Internet seemed to be going in and out on occasion, and according to my internet provider, the problem is not from their side. Therefore, I'm guessing that there is something wrong with my router, and the best thing I could do is call Linksys to see if they can help me figure out what was going on.
Before making the call, I didn't think much about how long I'd be on hold. I guess I assumed that like any technical support, it would take a while to get help. That's why I was so surprised when I was able to get to a representative in less than a minute. In fact, it was only 42 seconds before I started to talk to Roy. If I'd known how easy it would be to get help, I probably would have called when my Internet first started to experience issues. Turns out I had no reason to worry about calling.
When I called this number, an automated voice answered and stated, "Welcome to Linksys customer support. Your call may be monitored. To continue in English, press 1." It also offered the option to continue in Spanish or French, which was sort of neat that the company offered support for a large section of its callers. After I pressed 1, it gave me two more options, "If you need help with your Linksys business network, press 1. If you need help with your Linksys home Wifi, press 2." I pressed one and then was only on hold for maybe a second before Kaley picked up.
My one complaint is that Kaley had a thick accent, and sometimes you really have to listen carefully when that happens. I had to ask her to repeat herself a few times throughout my phone conversation, but she was able to give me some troubleshooting hacks, and I think that they may have worked. I'll have to wait a little longer to see if my Internet starts to jump out again, but it's been working for now, so I'm happy about that. At least I know if I have to call again, it won't take me too long to get back to technical support for help.