Or for online or mobile services, say your account or card number or enter it followed by pound. I'll connect you to a banker. But first, please tell me the reason for your call."
To better assist you, I'll need your account number first. Say or enter your account or card number."
Sorry. I didn't hear you. To speak with a banker, say banker or press zero. Please say personal or press one or say business or press two."
Calling Wells Fargo's customer service number was a fairly easy and straightforward experience, but it requires you to be an existing customer to use the service properly. When I called, I was told that the system recognized my number, and needed to have me enter in my Social Security number to verify my identity.
Being a legitimate customer, I was able to do so. I was then asked for my PIN number, and entered that as well. That took me to the main menu, where I was asked to provide the reason why I was calling. I first said account balance and was told how much money I have available in my account. Following that, I had a specific question about my account, so I asked to be connected to a representative.
After about two minutes, I was connected with a representative, who asked how he could assist me. I told him that my debit card was soon due to expire, but I would not be at my home address to receive my new one when it would expire. He said that was not an issue; I could simply provide the address where I could be reached and Wells Fargo would ship my new card there when the time came.
I gave him my temporary address and asked how the card would work during the month it was set to expire. He said that during that month, I could continue to use the card as normal until my new debit card arrived, as my debit card would not expire until the next month began.
I also asked him if I needed to make a note in my account that I would be traveling in case any odd purchases showed up on my account. He said it was not necessary, but he could throw a note into my file just to give me peace of mind. With no other questions, I thanked him for his time and assistance. He thanked me for calling Wells Fargo and ended the call.
Overall, I was impressed by the service I received from Wells Fargo on this call. The representative was friendly and helpful and projected knowledge of the available services. I had no issues explaining what I needed to have done, and I left the call feeling like all of my concerns had been properly addressed.
The menu was not quite as helpful, although I was eventually able to get the assistance that I needed. I do like that you can ask to speak to a representative at any time, but I don't prefer that naming a service doesn't take you right to a representative who can help. Overall, there are more positives than negatives when calling, and I will continue to use this number when I need banking assistance. However, if you are not a Wells Fargo customer, this number won't be much use for you.