A:Not at this number; hours here are Mon-Sun 7am-10pm CST.The least busy day is Sunday, and the most busy day is Thursday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes and 52 seconds.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
Toll-free · Mon-Sun 7am-10pm CST · Press 0 then 6 · I am an automated system that can handle complete sentences, so tell me, how can I help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Sun 7am-10pm CST · Ignore prompts and keep saying "Service Adviser". · I am an automated system that can handle complete sentences, so tell me, how can I help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Sun 7am-10pm CST · Follow prompts for Tech Support in Canada · If you are calling about charges on your account, say "billing." Otherwise, what product are you calling about? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for AppleCare below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this AppleCare phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 then 6
Below are some clips we've found from AppleCare's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Apple support.
Calls are recorded and transcribed for evaluation to train personnel and improve contact center technologies.
Let me look up your phone number.
If you're calling about charges on your account, say billing. Otherwise, what Apple product or service are you calling about?
In a few words, what's going on with the iMac?"
Excerpt from a call with AppleCare
Thursday, July 17, 2025 2:59 PM
They may ask you to enter information with the dial pad
"Apple support.
Calls are recorded and transcribed for evaluation to train personnel and improve contact center technologies.
Let me look up your phone number. If you're calling about charges on your account, say billing.
Otherwise, what Apple product or service are you calling about?
After you're finished with the adviser, can we text you a link to a brief survey?
Carrier rates may apply.
Is that the mobile phone where you'd like us to text a link to the survey?
Please enter the area code and mobile phone number you'd like us to text the survey link to."
Excerpt from a call with AppleCare
Thursday, June 13, 2024 5:30 PM
They may ask you to say or enter information
"By the way, for privacy reasons, Apple Support can't reset your password, but you can reset it and manage your Apple ID yourself on our website.
If you like, before transferring you, I can send you the link.
Carrier rates may apply. Would you like me to send the message?
Thanks. What is the account issue?
Say account recovery, locked, or disabled, forgot my password, or say it's something else."
Excerpt from a call with AppleCare
Saturday, June 1, 2024 10:47 PM
The first phone menu
"Apple Support.
Calls are recorded for evaluation to train personnel and improve contact center technologies.
If you're calling about charges on your account, say billing.
Otherwise, what Apple product or service are you calling about?
I didn't hear that. For questions about charges, say billing.
Otherwise, what Apple product are you calling about?
Let's try this instead. For charges in your account or billing issues, press one.
If you're calling about an iPhone, press two.
For iPad, press three.
Mac computers, press four.
Apple Watch, press five.
For anything else, press six."
Excerpt from a call with AppleCare
Saturday, June 1, 2024 11:31 PM
What are the hours and when should I call?
AppleCare operates the call center for this 800-275-2273 phone number Mon-Sun 7am-10pm CT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 700 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with AppleCare at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AppleCare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AppleCare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AppleCare is Sunday.The most busy day to call is Thursday, which averages 27% more phone calls by comparison.Again, this is based on a sample of 700 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday, which is 2333% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call AppleCare is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that AppleCare staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Callers to AppleCare's 800-275-2273 customer service number may have questions about their accounts, products, and updates. Like many customer support numbers, I was greeted by an automated voice response system when I called this one. It told me they might record the call for training personnel, evaluation and improving contact center technologies.
The automated voice said it would look up my phone number and then stated, “If you're calling about charges on your account, say billing. Otherwise, what product or service are you calling about?” I said, “IPAD,” and the system asked me to state what was happening with the IPAD in a few words. I shared that I wanted to know if there were updates for the IPAD I purchased several years ago.
The automated voice then asked me to take an evaluation before speaking to an advisor. I had to enter a mobile number for the company to text me a survey. The automated system repeated the phone number that I gave and thanked me. The voice said it would get someone to help me and told me where I could get warranty and privacy rights information online.
The automated system told me to hold for an Apple Support Advisor. While holding, I could listen to the type of music I preferred by pressing 1, 2, or 3. I selected option 4 for silence. I was glad they offered the silence option, as background music can be annoying during these calls. I waited about two minutes, and then an advisor came on the line and asked me for my first and last name. When I told her I wanted to know how to upgrade an older IPAD, the Advisor asked me whether the device gave me the option to upgrade. I told her I could not get into the device to find out. I asked if there was a website I could visit. She suggested that my device might be too outdated for updating and I may be unable to download certain apps.
The Advisor was friendly and tried to think of options to help me. I asked how to dispose of the device without compromising personal information. She said if I had personal information on it, I could erase it. Still, since I could not get into the device, she recommended something else. She said I could download an app to my computer and attempt to update or erase the information from the IPAD using that computer. She gave me instructions for getting the app that would work on my Windows PC to do a factory reset and emailed me the instructions.
I appreciated how the AppleCare Advisor handled the call and that I spoke to a human rather than listening to a long menu of numbers to press that would probably lead to a website. The Advisor spent about 7 minutes talking with me to help find a solution. She was friendly and professional and made me feel that my call was important to the company.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call AppleCare
If you have time to do a bit of reading before you call AppleCare, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any AppleCare customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AppleCare, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about AppleCare: "I got an email about the, AppleCare one."
- From a call lasting 65m 58s , Jul 24, 2025 2:20 PM
Billing inquiry: "Charge, I don't recognize."
- From a call lasting 9m 53s , Jul 23, 2025 4:59 PM
Repair status inquiry: "CALLER: Status of a repair."
- From a call lasting 7m 21s , Jul 21, 2025 9:50 PM
Need assistance with phone setup: "Accidentally set something up on my phone, and I need to shut down."
- From a call lasting 7m 46s , Jul 21, 2025 1:50 AM
iPad shutdown issue: "I have a problem with Microsoft and it's shutting down my Apple iPad."
- From a call lasting 44m 31s , Jul 18, 2025 1:52 AM
Information about why customers call AppleCare is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- AppleCare customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is AppleCare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AppleCare agent. This phone number is AppleCare's best phone number because 1,470 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-275-2273 include Technical Support, Warranty Claim, Cancel Subscription, Overcharge on Account, Track a Package and other customer service issues. Rather than trying to call AppleCare first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, AppleCare has 4 phone numbers. It's not always clear what is the best way to talk to AppleCare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AppleCare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AppleCare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
