Does Universal Studios Hollywood offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Universal Studios Hollywood below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Universal Studios Hollywood phone number to document the phone system.
Here is how our research team describes the way the Universal Studios Hollywood phone system greets you: To purchase tickets, press 1. For hours or directions to our park, press 2. For blackout days, press 3. Lost and found, press 4. Questions about season tickets, press 5. Info about our VIP, press 6. Group sales or special events, press 7. General theme park info, press 8.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-8.
Below are some clips we've found from Universal Studios Hollywood's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Universal Studios Hollywood.
Detailed information about our world famous studio tour and theme park may also be found on our website at universal studios hollywood dot com.
Please listen carefully as our menu options have changed.
To purchase tickets for Universal Studios Hollywood, press one.
For current park hours or directions to our park, press two."
Excerpt from a call with Universal Studios Hollywood
Thursday, January 4, 2024 12:12 AM
The first phone menu
"Thank you for calling Universal Studios Hollywood.
Detailed information about our world famous studio tour and theme park may also be found on our website at universal studios hollywood dot com.
Please listen carefully as our menu options have changed.
To purchase tickets for Universal Studios Hollywood, press one.
For current park hours or directions to our park, press two."
Excerpt from a call with Universal Studios Hollywood
Wednesday, May 29, 2024 7:38 AM
After you press 5
"For information about our VIP x for assistance with your FlexPay account, press one.
For assistance with registering an annual pass or season pass, press two."
Excerpt from a call with Universal Studios Hollywood
Tuesday, February 13, 2024 8:02 PM
What are the hours and when should I call?
Universal Studios Hollywood operates the call center for this 800-864-8377 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 293 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Universal Studios Hollywood at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Universal Studios Hollywood phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Universal Studios Hollywood staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Universal Studios Hollywood is Sunday.The most busy day to call is Thursday, which averages 87% more phone calls by comparison.Again, this is based on a sample of 293 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
Calling this number is interesting, as the automated system is easy to navigate, but not necessarily all that helpful. Getting someone on the phone is also a challenge. When I called, I was taken right to the automated system and given several options to get information about Universal Studios Hollywood.
I first opted to choose information about pass blackout dates, and was told that pass blackout dates could be found on the back of my pass, or by going on to Universal's website. This didn't really tell me any new information; it just told me how to find information with an extra step added.
I then asked for park hours, and I was told that on the day in question, the park would be open from 9 a.m. to 7 p.m. Once it had given me this information, it asked if I wanted to go back to the main menu. It at least answered the question this time, but it was also a simple question where more information wasn't required.
I then went back to the main menu and asked for park information. This time, it took me to the main help line, which was a surprise. I was expecting to be given options for information and allowed to choose what part of the park I wanted more information about. Instead, I got two rings and a message saying that the information center was currently closed and I would need to try back later. I checked to make sure the time was right, and it was.
Based on this, I wouldn't be inclined to use this number. It seems like Universal wants to push customers to the website, as its help questions either don't offer new information on their own or are quite basic. I'd use this if I didn't have internet, but that's the better option.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Universal Studios Hollywood
If you have time to do a bit of reading before you call Universal Studios Hollywood, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Universal Studios Hollywood customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Universal Studios Hollywood, and their purpose. Are any of these similar to the reason you are trying to call?
Park food and drink policies: "I wanted to know if we can bring an empty Hydro Flask to the park."
- From a call lasting 2m 58s , Jan 6, 2025 1:42 AM
Missing ticket confirmation: "I purchased a couple of tickets last night, but I haven't received them yet."
- From a call lasting 11m 8s , Dec 23, 2024 3:01 PM
Questions about tickets: "So for the two park two day tickets, it says it must be used by the eighteenth."
- From a call lasting 5m 39s , Dec 12, 2024 10:08 PM
Issue with reservation: "It says all dates are unavailable."
- From a call lasting 9m 40s , Dec 1, 2024 9:31 PM
Information about why customers call Universal Studios Hollywood is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Universal Studios Hollywood customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Universal Studios Hollywood's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Universal Studios Hollywood agent. This phone number is Universal Studios Hollywood's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-864-8377 include Change a Booking, Make a Booking, Cancel a Booking, Refund, Park Feedback and other customer service issues. Rather than trying to call Universal Studios Hollywood first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Universal Studios Hollywood has 1 phone number. It's not always clear what is the best way to talk to Universal Studios Hollywood representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Universal Studios Hollywood. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Universal Studios Hollywood. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
