Does Verizon Billing offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sat 8am-7pm, Sun 8am-5pm EST.The least busy day is Sunday, and the most busy day is Friday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Don't press anything, just remain on the line until you are transferred. · Sales Department - To get started, I will need your phone number or account number. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 0 for FiOS Internet Billing. · Sales Department - To get started, I will need your phone number or account number. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press number for your language · To get started, I will need your phone number or account number. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Verizon Billing below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Verizon Billing phone number to document the phone system.
Here is how our research team describes the way the Verizon Billing phone system greets you: Starting with the area code, please say or enter the Verizon number you are calling about.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 and enter your 10-digit phone number
Below are some clips we've found from Verizon Billing's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Welcome to Verizon. I'm the Verizon assistant.
Verizon and our partners may record or monitor this call for quality, systems training, and personalization.
Starting with the area code, please say or enter the Verizon Wireless number you're calling about."
Excerpt from a call with Verizon Billing
Friday, February 21, 2025 12:30 PM
They may ask your reason for calling (instead of a menu)
"Welcome to Verizon. I'm the Verizon assistant.
Verizon and our partners may record or monitor this call for quality, systems training, and personalization.
Some responses are generated by AI, and accuracy may vary.
Say enter a phone number or a account number associated with the question you are calling about.
To become a new customer, say new customer, or you can say I don't have one."
Excerpt from a call with Verizon Billing
Wednesday, May 21, 2025 2:37 PM
They may ask you to enter information with the dial pad
"Your number must be ten digits.
Please try again.
One moment, please.
Hi. Please do not hang up.
Your call has been redirected to Verizon Financial Services where a minimum payment is required in order to continue service.
Using your keypad, please enter your account PIN followed by the pound sign."
Excerpt from a call with Verizon Billing
Tuesday, December 31, 2024 11:57 PM
They may ask you to say or enter information
"If you're not yet a customer, press pound.
Moment, please.
There's a major storm predicted in the next twenty four hours which could cause outages.
To be prepared, we recommend charging all of your devices and having extra batteries on hand.
You can use the My Verizon app to report any problems.
Please say or enter your account PIN."
Excerpt from a call with Verizon Billing
Monday, March 3, 2025 9:00 PM
What are the hours and when should I call?
Verizon Billing operates the call center for this 800-922-0204 phone number Mon-Sat 8am-7pm, Sun 8am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 549 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Verizon Billing at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon Billing phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon Billing staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Verizon Billing is Sunday.The most busy day to call is Friday, which averages 208% more phone calls by comparison.Again, this is based on a sample of 549 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
Click the link above to get answers to just about any Verizon Billing customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Verizon Billing is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Verizon Billing provides this option.
Verizon Billing Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
Verizon Billing, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Verizon Billing customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Verizon Billing's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Verizon Billing agent. This phone number is Verizon Billing's best phone number because 1,512 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-922-0204 include Lower My Bill, Change Services, Setup Service, Billing question or issues, Overcharges on My Account and other customer service issues. Rather than trying to call Verizon Billing first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter. In total, Verizon Billing has 5 phone numbers. It's not always clear what is the best way to talk to Verizon Billing representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Verizon Billing. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Verizon Billing. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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