1. All Companies › 
  2. Cathay Pacific Airlines Customer Service › 
  3. FAQ
Updated

Cathay Pacific Airlines Customer FAQ

Top Answers & How-to Guides

How do I Contact Cathay Pacific Airlines Customer Service?

The question we are asked most often is about how to talk to Cathay Pacific Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the cancellation and refund policies for Cathay Pacific flights?

Cathay Pacific Airlines has specific cancellation and refund policies that depend on various factors, including the type of ticket For refundable tickets, passengers can typically cancel their reservations and receive a full or partial refund, depending on the terms of the ticket. There may be a service fee applicable for processing the cancellation, and the timing of the request can also influence the amount refunded. For non-refundable tickets, passengers may not be entitled to a refund unless there are extenuating circumstances, such as illness or an emergency, that can be documented. In addition to cancellations, Cathay Pacific offers options for changing flights, which may incur fees depending on the circumstances and type of ticket. It is always advisable for passengers to consider purchasing travel insurance when booking flights, as this can provide additional protection in case of unexpected changes to travel plans. For the most accurate and current information regarding cancellation and refund policies, it is best to refer to the Cathay Pacific Airlines website. They provide comprehensive details on different ticket types, associated rules, and the steps involved in processing cancellations and refunds....
Ask any question you have about Cathay Pacific Airlines customer service, get an answer now.
Contact Cathay Pacific Airlines customer service

Recent Cathay Pacific Airlines Customer Questions

Long layover meal vouchers and sleeping lounge

For long layovers, Cathay Pacific may offer meal vouchers and access to lounges, depending on the duration of the layover and the ticket class. Typically, passengers with extended layovers can access the Business Class lounges, where they can find comfortable seating and refreshments. However, meal vouchers are usually issued in specific circumstances, and policies can vary. We recommend checking the guidelines related to your specific ticket and layover conditions.
Asked Dec 18, 2024 6:07 PM

I need to reschedule my flight from cebu back to US

We totally understand that plans can change. To reschedule your Cathay Pacific flight, log into your account on the Cathay Pacific website. Go to "Manage My Booking" where you can view all of your flight details. Choose the flight you wish to modify and you should see options to change your flight details. Please bear in mind that change fees and fare differences may apply depending on the terms and conditions of your ticket. Make sure to review these before making any changes.
Asked Apr 25, 2024 8:07 AM

can I leave the Hong Kong airport during layover

Yes, you are allowed to leave Hong Kong Airport during a layover. However, you must fulfill specific criteria to do so. You will need to pass through immigration, and the time you are joined to spend outside will depend on the duration of your layover. Ensure you have the correct visa if needed. Also, remember to leave enough time to go back through security and reach your departure gate before the boarding time of your onward flight. Do consider the travel time to and from the city as well.
Asked Apr 16, 2024 12:55 AM

How do I claim miles if the system is not providing an option to insert dates for flight or itinerary

If you're unable to claim miles through the system due to an inability to insert flight or itinerary dates, it could be an issue with your account or a temporary technical problem. We suggest waiting for some time and trying again. However, if the issue persists, you may need to reach out to Cathay Pacific's customer support, who can guide you on how to claim your miles manually. Please have your boarding passes and e-ticket receipts ready as you may be asked to provide them. Remember, miles can be claimed within six months of your flight date.
Asked Mar 26, 2024 10:46 AM

I was calling because our connectng flight has been rescheduled and we want to know if there is sufficient time to make our connection

As an FAQ assistant, I am unable to provide real-time flight information. However, airline services typically ensure that scheduling changes maintain enough time for passengers to make their connecting flights. If the scheduled time between flights seems too close for comfort, we suggest reaching out directly to Cathay Pacific Airlines to discuss your concerns. They can provide the most accurate and updated information and assist with alternate arrangements if needed.
Asked Mar 15, 2024 5:36 AM

Help me with my Cathay Pacific Airlines customer service issue

Baggage Information

What Is the Baggage Allowance for Cathay Pacific Airlines?

It's always tempting to try to take as much as you need when it's time for vacation, but airlines like Cathay Pacific have baggage...
Read more

What is the carry-on baggage allowance for Cathay Pacific Airlines?

Cathay Pacific Airlines allows passengers to bring carry-on baggage on board, with specific allowances depending on the travel class....
Read more

What is the policy for traveling with sports equipment on Cathay Pacific Airlines?

Cathay Pacific Airlines has a specific policy regarding traveling with sports equipment, which is helpful for passengers who wish to For sports equipment that exceeds the standard baggage allowance, excess baggage fees may apply. Cathay Pacific recommends ensuring that all items are properly packed to avoid damage during transit. It is also advisable to check the specific dimensions and weight limits associated with your equipment to ensure smooth handling at the airport. Further details regarding the sports equipment policy, including fees and packing recommendations, can be found on the official Cathay Pacific website. It is always a good idea to review the latest information prior to traveling, as policies may be updated from time to time....
Read more

Flight Management

How Do I Reschedule My Flight with Cathay Pacific Airlines?

You can change a Cathay Pacific flight in certain situations. The airline has a very clear flight change policy. A change of time,...
Read more

Can I make a seat selection in advance with Cathay Pacific Airlines?

Yes, passengers can make a seat selection in advance with Cathay Pacific Airlines. When booking a flight, travelers typically have Additionally, Cathay Pacific allows passengers to manage their bookings after purchase, where they can revisit their seat selections. It is essential to check the airline's policy for seat selection as it may vary depending on the ticket type. Passengers are encouraged to visit cathaypacific.com for the most current information on seat selection policies and to understand any fees that may apply to different fare classes....
Read more

What are the cancellation and refund policies for Cathay Pacific flights?

Cathay Pacific Airlines has specific cancellation and refund policies that depend on various factors, including the type of ticket For refundable tickets, passengers can typically cancel their reservations and receive a full or partial refund, depending on the terms of the ticket. There may be a service fee applicable for processing the cancellation, and the timing of the request can also influence the amount refunded. For non-refundable tickets, passengers may not be entitled to a refund unless there are extenuating circumstances, such as illness or an emergency, that can be documented. In addition to cancellations, Cathay Pacific offers options for changing flights, which may incur fees depending on the circumstances and type of ticket. It is always advisable for passengers to consider purchasing travel insurance when booking flights, as this can provide additional protection in case of unexpected changes to travel plans. For the most accurate and current information regarding cancellation and refund policies, it is best to refer to the Cathay Pacific Airlines website. They provide comprehensive details on different ticket types, associated rules, and the steps involved in processing cancellations and refunds....
Read more

Check-In and Options

What are the check-in options for Cathay Pacific Airlines?

Cathay Pacific Airlines offers several convenient check-in options to enhance the travel experience for its passengers. Travelers can In addition to online check-in, Cathay Pacific also provides the option for self-service check-in kiosks at many airports. These kiosks enable passengers to check in quickly and print their boarding passes with ease. For those who prefer a more traditional approach, check-in at the airport counters is available as well. This is particularly useful for passengers with special requirements or those traveling with pets. For the most current information on check-in options, passengers are encouraged to visit the airline's official website. There, they can also find specific details about the check-in process at their departure airport....
Read more

What is the policy for traveling with infants on Cathay Pacific Airlines?

Cathay Pacific Airlines has specific policies in place to ensure a comfortable and safe journey for families traveling with infants. Infants are generally allowed to check in a certain amount of baggage, typically at no extra cost. Additionally, Cathay Pacific provides services such as infant meals, changing facilities, and baby bassinet options for long-haul flights. Bassinets can be requested in advance, and their availability may depend on the specific aircraft and flight. Passengers are encouraged to prepare any necessary supplies, such as baby food or diapers, as well as to check the specific requirements for boarding and safety procedures. For the most accurate and up-to-date information regarding traveling with infants, it is advisable to visit the official Cathay Pacific website....
Read more

In-Flight Services

Can I bring my pet on board with Cathay Pacific Airlines?

Cathay Pacific Airlines has specific guidelines for traveling with pets on board. Generally, the airline allows pets to travel in the Traveling with pets requires a reservation in advance, as there are limits on the number of animals allowed in the cabin per flight. Cathay Pacific also advises that certain breeds of pets, particularly snub-nosed dogs and cats, may have restrictions due to health and safety concerns during air travel. It is essential to ensure that all pets are properly documented with the necessary health certificates and vaccinations as outlined by the destination’s regulations. Additionally, passengers are encouraged to review the airline's official website for the most current policies, as pet travel regulations and guidelines can change. In the end, verifying details for your specific flight and needs is vital for a smooth journey for both you and your furry companion....
Read more

Can I request a special meal on my Cathay Pacific flight?

Yes, passengers flying with Cathay Pacific can request special meals to accommodate dietary needs or preferences. The airline offers...
Read more

What are the available in-flight entertainment options on Cathay Pacific Airlines?

Cathay Pacific Airlines offers a diverse range of in-flight entertainment options to enhance the travel experience for its passengers. In addition to visual content, the in-flight entertainment system includes an array of music channels, allowing travelers to listen to various genres, from contemporary hits to classical compositions. Cathay Pacific also offers games and podcasts, providing entertainment that can engage passengers of all ages. For those who prefer a more personalized experience, many aircraft are equipped with individual screens that feature touch controls, allowing travelers to select their preferred content easily. The in-flight entertainment is regularly updated, ensuring a fresh selection on each journey. For current information on the available options and specific features, it is advisable to check the Cathay Pacific website or the entertainment guide provided on board....
Read more

Does Cathay Pacific offer Wi-Fi on its flights?

Yes, Cathay Pacific does offer Wi-Fi on many of its flights. Passengers traveling on certain aircraft within its fleet may enjoy internet...
Read more
We look to the Cathay Pacific Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Cathay Pacific Airlines issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!