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JELD-WEN, Inc. Customer FAQ

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What is JELD-WEN, Inc.'s Phone Number?

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Recent JELD-WEN, Inc. Customer Questions

Double doors with inner mini blinds mechanism of raising blinds keeps getting undone ..how to fix it

To fix the mini-blinds mechanism within your double doors, first check if the blinds are properly aligned. If they are askew, realign them gently. Look for any visible obstructions or jams in the mechanism that may be preventing proper operation. If the mechanism is loose or detached, you may need to tighten or reattach it according to the manufacturer's instructions. If the issue persists, consider contacting a professional for repair or replacement options.
Asked May 3, 2025 12:54 PM

How do l remove the glue like substance left on the windows when l removed the protection film? I can't get the windows clean.

To remove the glue-like substance, apply a small amount of adhesive remover or rubbing alcohol to the affected area. Gently scrub with a soft cloth or sponge. Avoid using abrasive materials that could scratch the glass. Rinse thoroughly with water and dry with a clean cloth.
Asked Jun 22, 2024 4:19 PM

how do I reinstall slide lever on blinds between glass patio door?

To reinstall a slide lever on blinds between glass in a patio door, start by first ensuring that the lever is not damaged. If it is in good condition, align it with the track that it slides along and gently push it into place. Ensure that it is well-seated in the track for smooth operation. Sometimes, the blinds system may require a full reset for the lever to work properly again. This involves using the levers to fully raise and lower the blinds. After this, the levers should operate normally. If issues persist, the blinds system may need professional inspection.
Asked Mar 29, 2024 4:35 PM

how do I reinstall lever on blinds between glass patio door?

To reinstall the lever on blinds between glass patio door, first, remove the screw at the base of the lever assembly with a standard screwdriver. Once the screws are out, pull out the lever assembly gently. Next, align the new lever with the opening ensuring the straps from the blinds fit into the grooves of the lever. Replace the screws to secure the lever in place. Please ensure that you turn the lever to test that the blinds open and close. The process may differ slightly based on the exact model of your patio door. If the lever is not working correctly after reinstallation, it might be a manufacturing issue.
Asked Mar 29, 2024 4:34 PM

how do I reinstall a patio door blind lever?

Reinstalling a patio door blind lever on a JELD-WEN door involves a few simple steps. First, identify the small opening on the side of the blind lever where it connects to the door. Then, align the stem of the lever with the opening. Gently, but firmly, push the lever onto the stem. Ensure that the lever is pushed all the way down so that it's properly secured in place. Twist and test the lever to ensure that it operates the blinds correctly. Be careful not to apply too much pressure to avoid damaging the mechanism. If the lever doesn't operate correctly after reinstalling, it might be faulty or the internal blind mechanism may need servicing.
Asked Mar 29, 2024 4:29 PM

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Product Information

What types of products does JELD-WEN offer?

JELD-WEN, Inc. provides a wide array of products mainly focusing on windows and doors for both residential and commercial...

What are the energy efficiency ratings of your products?

JELD-WEN, Inc. emphasizes energy efficiency in its doors and windows, showcasing ratings like the NFRC, which evaluates thermal...

Are JELD-WEN products compliant with building codes and regulations?

JELD-WEN products are crafted to meet specific local building codes and regulations. They prioritize compliance with safety,...

Purchasing and Ordering

Where can I purchase JELD-WEN products?

JELD-WEN products can be found at home improvement stores, building supply outlets, specialized suppliers, and online...

What is the lead time for ordering JELD-WEN products?

The lead time for JELD-WEN products varies by product type, customization, and location. Standard items usually take a few...

How do I find an authorized dealer for JELD-WEN products?

To locate an authorized dealer for JELD-WEN products, visiting the official JELD-WEN website is recommended. There, users can...

Customization and Installation

Do you offer custom size windows and doors?

JELD-WEN, Inc. offers a variety of window and door products, including custom sizes to suit unique home requirements. They...

Do you offer installation services?

JELD-WEN, Inc. does not provide direct installation services as they focus on manufacturing windows and doors. Customers should...

Can I get assistance with installation instructions?

JELD-WEN provides detailed installation instructions for its products, included with purchases. For best results, customers are...

Product Care and Warranty

What is the warranty on JELD-WEN products?

JELD-WEN offers different warranty terms based on product types and materials used, commonly providing limited lifetime...

Can I paint or stain JELD-WEN doors and windows?

JELD-WEN doors and windows can generally be painted or stained based on the materials. Interior options like solid and...

What is JELD-WEN's return policy?

JELD-WEN's return policy focuses on customer satisfaction, allowing returns for unused products in original packaging. However,...

What should I do if I received a damaged product?

If a JELD-WEN product arrives damaged, promptly document the damage with photographs and review product instructions for...
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