Updated July 10, 2025

LL Bean Customer FAQ

Recent LL Bean Customer Questions

I was given a pair of pants but no receipt. The tag is still on them but I need a larger size. Can I still exchange them?

Yes, you can exchange the pants for a larger size even without a receipt, as long as the tag is still attached. Visit an LL Bean store or use their return process. You may receive a store credit or the current selling price for the item.

Asked Dec 20, 2024 9:18 PM

Help me with my LL Bean customer service issue

Returns and Exchanges

How do I return or exchange an item?

L.L. Bean has a simple return and exchange policy, allowing customers to return items in-store or by mail. In-store returns...

What is the LL Bean return policy?

L.L. Bean's return policy offers a generous guarantee that allows returns within one year for a full refund or exchange....

How long does it take to process a return?

The return processing time at L.L. Bean generally ranges from seven to ten business days after the return package arrives at...

Can I return an item without a receipt?

LL Bean's return policy does allow for returns without a receipt if other proof of purchase, like a packing slip or credit card...

How do I check the status of my order?

To check an order status with L.L. Bean, visit the website and find the "Order Status" section. Users will need to enter their...

Can I track my order?

Customers can track their LL Bean orders after shipment through a confirmation email with a tracking number. This number can be...

Can I cancel or change my order after it has been placed?

After placing an order with L.L. Bean, it may be possible to cancel or modify it depending on the timing and status of the...

Do you offer free shipping?

L.L. Bean provides free shipping on qualifying orders, though the details can change with promotions. Customers are encouraged...

What are the shipping options and costs?

L.L. Bean offers a range of shipping options including standard, expedited, and international shipping, with costs varying...

What payment methods do you accept?

L.L. Bean accepts major credit cards such as Visa, MasterCard, American Express, and Discover, as well as debit cards linked to...

Do you have a loyalty program?

L.L. Bean features a loyalty program called Bean Rewards, which allows customers to earn points on purchases and through...

Do you offer gift wrapping services?

L.L. Bean offers gift wrapping for select products during checkout, allowing customers to choose wrapping paper and include a...

We look to the LL Bean issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

LL Bean issues reported to GetHuman

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