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Squarespace Customer FAQ

Top Answers & How-to Guides

How do I Contact Squarespace Customer Service?

The question we are asked most often is about how to talk to Squarespace customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I create a custom email address with Squarespace?

Yes, Squarespace offers users the option to create a custom email address that reflects their domain name. By utilizing Squarespace's This feature is especially beneficial for businesses and individuals looking to maintain a professional appearance when communicating with clients or customers. To set up a custom email address, users can navigate to the Squarespace dashboard, where they will find options related to Google Workspace. There may be additional costs associated with Google Workspace, and it typically involves a monthly subscription per user. Users interested in this functionality should check the relevant sections of the Squarespace website for detailed instructions and current pricing. It is important to thoroughly review the available information to ensure a smooth setup process for custom email addresses....
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Recent Squarespace Customer Questions

How can I change my billing information?

To change your billing information, log in to your Squarespace account, go to the Home Menu, click on "Billing & Account," and then select "Billing." From there, you can update your payment methods and billing details.
Asked Jul 3, 2024 2:29 PM

google workspace is not working

While we apologize for the inconvenience, several factors could cause this issue. You may want to check if your Google Workspace subscription is correctly linked to your Squarespace account, the billing is up to date, and that you're using the right login credentials for your account. Make sure your internet connection is stable as well. However, if you've done all of these and the problem persist, then there might be a temporary issue with Google Workspace. In such a case, you could wait a short while before trying again. If the problem persists after all these checks, you might want to reach out to Squarespace support team directly.
Asked Apr 24, 2024 6:32 PM

My account has been discontinued. I need to renew. Suspect my card has been scammed.

We're sorry to hear about the possible scamming issue. To renew your Squarespace account, you would go to the Account Dashboard and click "Billing & Subscriptions." From there, you can select the website or domain subscription you'd like to renew and add a new payment method if necessary. If you believe your card has been compromised, it would be advisable to get in touch with your financial institution immediately to protect your funds. Meanwhile, you can use a different credit or debit card to renew your subscription on Squarespace.
Asked Apr 20, 2024 5:18 PM

Was charged for a canceled account

When you cancel your Squarespace subscription, you should no longer be billed. However, if you're being charged even after canceling, it's possible that the cancellation might not have been fully processed, or you may have more than one account. We'd suggest checking to ensure the cancellation was successful. It's also important to note that Squarespace doesn't provide pro-rated refunds for cancellations, so if you canceled in the middle of your billing cycle, the charge could be for the period before cancellation. If the charges continue, you'll need to contact Squarespace customer service directly for assistance. Please bear in mind that only Squarespace has the capacity to investigate and resolve billing issues.
Asked Apr 18, 2024 4:00 AM

I have been trying to add a new gallery page to my website and I cannot get the grid formation, which I have on all my other pages.

We apologize for the inconvenience you're experiencing. It's possible that your current Squarespace template doesn't support gallery grids. Different templates offer different features, and not all of them include grid style for gallery pages. Alternatively, if your template does support the grid style, then when creating a new gallery page, make sure you select a Grid layout from the configuration options. Remember to always save changes after setting the layout. If you've done this and still don't see the grid formation; there might be a need to review the template limitations again.
Asked Apr 17, 2024 6:42 PM

Help me with my Squarespace customer service issue

E-commerce Features

How to Set Up Sales Tax with Squarespace?

If you are using Squarespace to make and host a commercial site then you need to learn how to set tax rates for your customers' purchases....

Can I sell digital products on my Squarespace website?

Yes, Squarespace enables users to sell digital products on their websites with relative ease. This functionality is well-suited for When a customer purchases a digital product through a Squarespace site, they can automatically receive a download link, which is generated once the payment is processed. This streamlines the transaction process and provides a seamless experience for customers. Furthermore, Squarespace provides options to manage inventory and track sales, making it easier for users to grow their digital product offerings over time. To ensure all the features related to selling digital products are utilized effectively, it is advisable for users to refer to the official resources and documentation available directly on the Squarespace website. This material can provide in-depth guidance on setting up products and maximizing sales potential....

What is the difference between a website and an online store on Squarespace?

A website and an online store on Squarespace serve different purposes and functionalities, catering to various needs of users. A website On the other hand, an online store is specifically geared towards e-commerce and enables users to sell products or services directly through their website. Squarespace provides features such as shopping cart functionality, product display, payment processing, inventory management, and order tracking to support online selling. An online store allows users to create a seamless shopping experience for their customers, incorporating features like promotional discounts and shipping options. While a website can function without any e-commerce capabilities, an online store is a specialized type of website with built-in sales functionalities. It is common for users to combine both elements, creating a comprehensive site that serves as a digital business presence while also facilitating direct sales....

Customization Options

How Can I Move Photos on Squarespace?

If you are using Squarespace to build an e-commerce website, you need to learn how to move pictures around on that site. Doing so is...

How Do I Disable Right Click on Images on Squarespace?

This article describes how to protect images on your Squarespace site by disabling the right click function on images. Detailed instructions...

Is it possible to create a password-protected page on Squarespace?

Yes, it is indeed possible to create a password-protected page on Squarespace. This feature allows users to restrict access to specific Once this process is completed, visitors attempting to access the page will be prompted to enter the password. It is important to remember that this feature is primarily used for content that should not be publicly accessible. Furthermore, password-protected pages can also be useful for sharing clients, portfolios, or any other content that requires restricted access. For more detailed instructions, users may want to refer to the Squarespace help documentation available on their website. This resource will provide step-by-step guidance tailored to the specific version of Squarespace being used....

Can I create a multi-language website with Squarespace?

Yes, Squarespace offers features that allow users to create multi-language websites, although it does not have built-in automatic translation To facilitate the creation of a multi-language website, Squarespace provides the option to use index pages, which can help in structuring different language versions effectively. In addition, website owners can customize their navigation menus to display language options prominently, guiding visitors to their desired content. For those who want to enhance their multi-language capabilities further, they may integrate third-party translation services or use widgets that offer translation functionalities. It is important to remember that while this method requires manual work, it allows for greater control over the content and enhances the overall user experience. For specific steps and best practices regarding creating a multi-language website using Squarespace, it may be helpful to refer to Squarespace's support documentation or knowledge base, which can often provide helpful guidance and insights on this topic....

Analytics and Tracking

How Do I Track My Refund from Squarespace?

If you are a customer of Squarespace.com, who recently received a refund from them, you may be interested in how you go about tracking...

Is Squarespace compatible with Google Analytics?

Yes, Squarespace is compatible with Google Analytics, which allows users to track and analyze their website traffic effectively. By...

Support and Learning

Can I integrate a third-party payment gateway with Squarespace?

Squarespace offers built-in support for several payment gateways, including Stripe, PayPal, and Square, which allows users to process For users looking to integrate other payment gateways, there are some workarounds to consider. One common method is to use third-party integration services or applications that can facilitate payment processes outside of what Squarespace provides. These integrations may allow for some level of transaction handling through external services. However, it is important to note that such workarounds may require additional setup and may not provide the same level of integration or support offered by Squarespace's built-in solutions. To explore the available payment options and any potential integrations, users should consult the documentation on the Squarespace website. This resource can offer guidance on available services, supported payment gateways, and any additional features that may be beneficial for eCommerce needs. For detailed inquiries on payment functionalities, reviewing the current web page on payment options might yield the most accurate and specific information....

Are there tutorials available for using Squarespace?

Yes, Squarespace offers a variety of tutorials to help users navigate its platform effectively. These tutorials cover a wide range...

What are the SEO features available on Squarespace?

Squarespace offers a variety of features designed to enhance search engine optimization, or SEO, for websites created on its platform. Another important aspect is the integration of clean, semantic code which enhances the site's accessibility and performance, factors that can positively affect SEO. Squarespace also allows users to add alt text to images, which improves image search visibility and provides a better experience for visually impaired users. Furthermore, Squarespace features responsive design templates, which are critical since a mobile-friendly site is favored by search engines. The platform also provides built-in analytics tools that assist in tracking website performance, helping users understand their audience better and make informed adjustments to improve their SEO strategy over time. Lastly, Squarespace offers support for social media integration, enabling sharing options that can improve visibility and inbound links, contributing to better search rankings. For the latest and most accurate information on SEO features in Squarespace, it is advisable to check their official website directly....

Website Management

Is it possible to import my existing blog to Squarespace?

Yes, it is possible to import an existing blog to Squarespace. Squarespace offers several options for migrating content from different For platforms such as WordPress, Tumblr, and Blogger, Squarespace provides automated import features that facilitate the transfer of your content. In most cases, you will need to generate an export file from your current blogging platform, which can then be uploaded to your new Squarespace site. It is important to note that while the import tool helps with bringing in content, you may need to adjust formatting, images, and links after the transfer to ensure everything appears as desired on your new site. If your blog is hosted on a platform not supported by Squarespace's import feature, it may still be possible to copy and paste content manually or utilize other methods to save your posts. For more detailed instructions specific to your previous platform, it is advisable to consult the support documentation on the Squarespace website. There you will find step-by-step guides tailored to various import scenarios....

How do I transfer my domain to Squarespace?

Transferring a domain to Squarespace involves a series of steps that will allow you to manage your domain and website in one place. Next, you will need to obtain the authorization code, often referred to as an EPP code, from your current registrar. This code is crucial for completing the transfer. After unlocking the domain and acquiring the authorization code, you can navigate to the Squarespace website and access the Domains section of your account. Here, you can select the option to transfer a domain. Input your domain name and follow the prompts, which will include entering your authorization code. After you submit the transfer request, it may take a few days to finalize the process. Be aware that you will receive confirmation emails during this time. It is also wise to check the help section on the Squarespace website for any specific requirements or additional details that may be applicable....

Can I create a custom email address with Squarespace?

Yes, Squarespace offers users the option to create a custom email address that reflects their domain name. By utilizing Squarespace's This feature is especially beneficial for businesses and individuals looking to maintain a professional appearance when communicating with clients or customers. To set up a custom email address, users can navigate to the Squarespace dashboard, where they will find options related to Google Workspace. There may be additional costs associated with Google Workspace, and it typically involves a monthly subscription per user. Users interested in this functionality should check the relevant sections of the Squarespace website for detailed instructions and current pricing. It is important to thoroughly review the available information to ensure a smooth setup process for custom email addresses....
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