StockX Preguntas frecuentes de los clientes

If your order is being sent to the wrong address, we recommend checking your order confirmation for the details you've provided. If you need to update the shipping address, it's important to do this as soon as possible. There is a link to the most up-to-date contact information right here on this page to assist you further with your issue.

If you received an incorrect item, we recommend checking your order details to confirm what was purchased. If there’s a discrepancy, follow the steps for returns or exchanges as outlined on our site. It’s important to report the issue promptly to ensure a resolution.

To cancel your purchase on StockX, log into your account, go to your orders, and select the order you wish to cancel. If the order is eligible for cancellation, you should see an option to cancel it. Please note that cancellations may not be possible after a certain point in the transaction process. Make sure to cancel as soon as possible for the best chance of success.

To change the size of shoes you ordered, you'll need to cancel your current order and place a new one with the desired size. Keep in mind that sizes can sell out quickly, so be prompt in taking action to secure the size you want. Review the cancellation policy for any potential fees or conditions.

To remove a PayPal account from your Hyperwallet on StockX, log in to your StockX account, navigate to the Account Settings, and find the Payment Methods section. From there, you should be able to manage and remove your linked PayPal account.