© GetHuman Inc.

Tile Customer FAQ

Top Answers & How-to Guides

How do I Contact Tile Customer Service?

The question we are asked most often is about how to talk to Tile customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I remove a Tile from my account?

To remove a Tile from an account, users need to use the Tile app. They should locate the Tile, open its details, and select the...
Ask any question you have about Tile customer service, get an answer now.

Recent Tile Customer Questions

Why does the Tile oval-shaped "Find" button go on and off?

The Tile's oval-shaped "Find" button goes on and off to indicate different statuses. For instance, if the button is pulsating, that means the Tile is in the process of connecting with a device. If it's on and static, that means the device is connected. If the "Find" button goes off, that means your Tile is not connected to any device at the moment. This button functions as a way to alert users to the current status of their Tile, keeping them updated on whether it's connected or not.
Asked Apr 9, 2024 7:16 PM

I want to know what device my tile is linked to

To identify which device your Tile is linked to, open the Tile app on your device. Your linked Tiles will appear on the home screen of the app. If you tap on a particular Tile, it will display information about the Tile including its name and when it was last seen. If your Tile isn't appearing here, it may not be linked to that particular device. Remember, a Tile can only be linked to one account at a time, but that account can be accessed on multiple mobile devices.
Asked Mar 8, 2024 6:04 PM

I am unable to reset my password

If you're having trouble resetting your Tile account password, ensure you're following the correct steps. On the sign-in page, click 'Forgot Password', enter your email address, and an email with a link to reset your password will be sent to you. Make sure it isn’t ending up in your spam folder. Click the link in the email and follow the steps to reset your password. Remember to use a unique, strong password. If you're still having issues after trying this process, there might be a technical glitch and it's best to try again after sometime.
Asked Mar 7, 2024 9:33 PM

How do I get a person to speak with to help me. It’s too confusing this way.

We're sorry to hear you're having trouble. As this is a text-based FAQ service, we're unable to provide direct person-to-person calls. However, we're here to assist you and can answer many of your queries right here. If you would describe your issue in detail, we'll do our best to provide a clear and concise solution. Don't worry, we'll work through this together.
Asked Mar 3, 2024 12:51 AM

Help me with my Tile customer service issue

Product Information

What is Tile and how does it work?

Tile is a Bluetooth tracking device that helps users find lost items through a mobile app for iOS and Android. Users can locate...

What types of Tile products are available?

Tile offers various products such as Tile Mate, Tile Pro, Tile Slim, and Tile Sticker, each catering to different needs for...

How does Tile help in finding lost items?

Tile assists users in locating lost belongings using Bluetooth trackers and a mobile app. Users can check the last known...

What batteries do Tile devices use?

Tile devices utilize different batteries based on the model. The Tile Pro and Tile Mate use a user-replaceable CR2032 battery,...

How often should I replace my Tile battery?

Tile devices come with batteries that last between one to three years, depending on the model and usage, and are not...

Can Tile be used with smart home devices?

Tile integrates with various smart home devices, allowing users to track lost items through their smartphones and virtual...

Setup and Usage

How do I set up my Tile device?

To set up a Tile device, first download the Tile app on either iOS or Android. Then, create an account or log in. Tap "Add a...

Can Tiles be used internationally?

Tile devices can be utilized internationally since they operate globally through Bluetooth and have apps for iOS and Android....

What Bluetooth range can I expect from Tile?

Tile devices generally offer a Bluetooth range of about 200 feet or 60 meters in open spaces, but this range can decrease due...

How does Tile's sharing feature work?

The sharing feature of Tile allows users to invite others to help locate a Tile device by sharing its location information....

Can I use multiple Tiles with one app?

A single app can manage multiple Tile devices, allowing users to track various items like keys or bags. Users just need to...

What happens if I lose a Tile device?

When a Tile device is lost, users can utilize the Tile app to locate it using Bluetooth. If out of range, the app shows the...

Troubleshooting and Support

What do I do if my Tile is not functioning correctly?

To resolve issues with a Tile, check Bluetooth range, replace batteries if possible, ensure the app is up to date, and consider...

Is there a subscription fee for Tile Premium?

Tile provides a subscription called Tile Premium that comes with a fee, offering enhanced features such as smart alerts,...

How do I remove a Tile from my account?

To remove a Tile from an account, users need to use the Tile app. They should locate the Tile, open its details, and select the...
We look to the Tile issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Tile issues reported to GetHuman

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!