TruConnect Preguntas frecuentes de los clientes

To activate an inactive SIM, you typically need to follow the reactivation process provided by TruConnect. Generally, this involves inserting the SIM card into a compatible device and turning it on. If prompted, you may need to follow on-screen instructions or visit the TruConnect website for specific steps. If the SIM remains inactive after trying these methods, additional assistance from TruConnect may be necessary.

If your phone is over a year old and the screen is broken, you may not be eligible for a free replacement phone under TruConnect's standard policies. However, options may exist for purchasing a new device at a discounted price or through other programs. Please check the terms and conditions that apply to your specific situation.

If you're reactivating a phone on the same network and it previously had service, you typically do not need a new SIM card. However, if you're switching to a new device or if your SIM card is lost or damaged, you may require a new one to activate the phone.

To activate your TruConnect phone again, you will typically need to follow the instructions provided for activation. This may involve powering on your device, ensuring it has a SIM card inserted, and following the on-screen prompts or instructions provided in the user manual. If the phone was previously activated, you might need to check your service status or account balance as well.

To get a new TruConnect phone number, you typically need to sign up for a new service plan or activate a new device. During the activation process, you will have the option to get a new number. If you're switching from another provider, you may be able to port your existing number instead. Be sure to follow the instructions provided in the activation process for getting your new number.