No resolution double charging

GetHuman-hubbubal's problema de servicio al cliente con ABCMouse de octubre 2021

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The issue in GetHuman-hubbubal's own words
Stop stealing money from me ... You keep charging me for a money subscription ..abc mouse is connected with you next level for older children adventure academy. I switched to adv acad..and paid for a upgrade yrly subscription.. buy you kept charging a monthly fee on top of it .. it's not the first time I contacted you about it.. you even sent me an email saying it was handled. I'm being robbed by you ..My other essential bills ( like life insurance ) are being declined because of your issue.. not cool account info .. me Ginger Willard*Card being continually billed each month last **.. *****My email address *****@***.com this is what we use to log on and were you may contact me **...but *Possible other email address *****@***.com.. mailing address pobox ****** SLC Utah *****
It causede not to be able to pay fory essential bills ( like life insurance ) because you keep dipping into my account..leaving other bills to be declined
Refund past double charges and stop further double charged but still keep subscription I paid a yr for in adventure academy under *****@***.com account..
I addressed this back in August the fallowing is an email you sent me saying it was resolved ( but it was not ) they canceled my money subscription and so they could continue my Yearly subscription ) I love adventure acady but don't like being robed by your double billing..the following is the ail you sent me in August* " Cancellation Confirmation*ABCmouse.com******@***.com*To******@***.com*Show less*Aug ** at **:** PM*Hello Mom,*Thank you for contacting us about your ABCmouse.com account.*Per your request we have submitted your cancellation. Your last payment of $**.** was processed on **********, and you will not be billed again. You will continue to have access to the site until NA, when your account will close.*If you find that you would like to renew your subscription, or if you have any other questions or comments, please write to us using the Support link at the bottom of every ABCmouse.com page, and a member of our customer support team will be able to assist you.*Best regar...
*****@***.com*(**:**:** AM) Visitor ********: It charged my cc account today .. ok.. buddy ask a supervisor how to look up an account .. what do I need to do to talk with a supervisor?*(**:**:** AM) Britt: If you have change your card once its with the same account it will show on the new card.*(**:**:** AM) Britt: I will be happy to provide a supervisor, however this will be in the form of a call back. and you will receive a call back within **-** hours*(**:**:** AM) Britt: May I have a callback number please?*(**:**:** AM) Britt: I’d be happy to assist you with verifying your account. I’ve sent a *-digit code to the email address on file. Please check your email and let me know the *-digit code you received!
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ABCMouse

Abcmouse* adventure academy
Problema de servicio al cliente
Reported by GetHuman-hubbubal
oct. 17º, 2021 - hace 2 meses
Not resolved
Visto por 7 clientes hasta ahora
Problema similar a 604 otros
0 clientes que siguen esto
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Timeline

GetHuman-hubbubal comenzó a trabajar en este problema
oct. 17º 5:42pm
GetHuman-hubbubal indica que el problema aún no se ha solucionado.
oct. 18º 9:39am