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ABCMouse Customer Service

Phone Number & Contact Info

ABCMouse's Best Phone Number

800-633-3331
Toll-free·Calls Customer Service·Most popular ABCMouse number
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Q:

How do I talk to a live human at ABCMouse?

A:Press 0, ignore other prompts OR Press 4. Our free phone can also navigate phone menus to get a live human at ABCMouse for you.
Q:

Does ABCMouse offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday. Schedule a call when it's convenient for you.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for ABCMouse below.

Let us call and talk to ABCMouse for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
Learn about us calling for you

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Learn about skipping the hold time
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this ABCMouse phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0, ignore other prompts OR Press 4
Below are some clips we've found from ABCMouse's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Thank you for calling ABCmouse customer care. This call is recorded for quality assurance purposes. I can help with many things such as billing and technical support. I can also help you with guides and extra instructions through text message. Are you on a device where I can send you text messages? No problem. Please note that this may affect the services I can provide."
Excerpt from a call with ABCMouse
Monday, January 29, 2024 4:09 PM

What are the hours and when should I call?

ABCMouse operates the call center for this 800-633-3331 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 591 calls made in the last 90 days using our free, web-based phone (see above).

Call when they- and you- are open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with ABCMouse at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
Schedule a call with ABCMouse
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ABCMouse phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ABCMouse staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call ABCMouse is Sunday. The most busy day to call is Monday, which averages 297% more phone calls by comparison. Again, this is based on a sample of 591 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call ABCMouse

In summation, the best day to call ABCMouse is Thursday.

Calling this ABCMouse Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Feb 12, 2024

When calling this number, it's important to note that you cannot get any live assistance outside of weekdays. This number is only staffed between 9 a.m. and 6 p.m. Eastern on Monday through Friday, but it does have an automated system that can provide you with some technical or billing assistance.

That can be helpful if you've got an account in place, but in most cases, the automated system seems a little lacking. The system does allow for some basics with website help, but I wasn't able to get more than that.

When I called, the system told me that it could assist me with my call and asked me for the reason I was calling. It offered choices such as billing, technical support and more, and I chose tech support. The system then asked me to confirm what I was using to access ABCMouse, and I said that I was using a laptop.

At that point, the system asked me to identify the problem that I was calling about, suggesting things like the website not loading or an issue with logging in. I said that I was having problems with the website, and the system said that I should consider changing my browser. The system told me that ideally, I would use either Firefox or Google Chrome to access the site, and it warned that Edge and Safari could both cause issues with the site.

The system then asked if it had completely answered my question, and to see what else it would do, I said that it had not. The system then sent a text message to me and said that in order to proceed, it would need me to enter in my e-mail so I could be contacted later if needed. The system sent me a text, and it said that it would wait for me to respond with my e-mail before it could connect me to someone.

There is no way past this; if you wait to respond to the text, the system will simply keep asking you to provide your e-mail. Once I did so, the system took me to the call center, where I received a message saying help was not available. However, the system does not allow you to leave a message for anyone at ABCMouse. A check of the website also reveals that the number is not publicized on the site, suggesting that they really don't want people to call them.

Overall, I thought the system's help was basic but not really helpful for anything more than that. I was able to get some basic information about how to make the website work, but I wasn't able to go in-depth for a deeper solution. I also didn't have the option to get detailed help or request a callback, which was a negative.

If I were a customer, I would hesitate to use this number. It seems that the better choice is to opt for online help through its messaging system.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call ABCMouse

If you have time to do a bit of reading before you call ABCMouse, we recommend you read over some of our problem-specific articles.

Can I access ABCMouse from multiple devices?

Can I access ABCMouse offline?

Do I need internet access to use ABCMouse?

How Do I Recover My Abc Mouse Account?

Can I share my ABCMouse account with multiple children?

Is there a limit to the number of activities my child can access on ABCMouse?

What is the cancellation policy for ABCMouse subscription?

Is ABCMouse aligned with any educational standards?

Are there any free trial options for ABCMouse?

Top ABCMouse customer service problems

Click the link above to get answers to just about any ABCMouse customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to ABCMouse, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting refund: "I want that refunded to me?"
- From a call lasting 25m 30s , Jun 4, 2025 5:36 PM
Information about why customers call ABCMouse is extracted from issues that customers have reported to GetHuman.
ABCMouse issues reported to GetHuman

More ABCMouse Customer Service Contacts

There are of course other ways to contact ABCMouse customer service besides the phone. Below we list the best ones, by medium.

ABCMouse Customer Help Desk / Web Support

abcmouse.com - Customer Service
Online customer service support
As a last, sometimes only, resort- ABCMouse customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is ABCMouse's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ABCMouse agent. This phone number is ABCMouse's best phone number because 246 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-633-3331 include Refund a Charge, Update Account Info, Cancel Account, Account Setup, Account Access and other customer service issues. Rather than trying to call ABCMouse first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, ABCMouse has 1 phone number. It's not always clear what is the best way to talk to ABCMouse representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for ABCMouse. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ABCMouse. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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