Hello please help me check on the claim I filed yesterday for phone number...

Hello please help me check on the claim I filed yesterday for phone number *** *** ****. pin is **** ZIP CODE ***** I spoke with a representative and have had a terrible time with the galaxy note phones you have sent me that our covered under my protection plan. All refurbished phones you have sent run into battery issues and die. I explained this yesterday and requested a newer model phone from note that can last longer than a few months. This phone I just submitted claim was received in December, has no cracks no damage at all and just turned off won't charge. I was told communication would come through my son's phone we have seen nothing, Also my email is not accessible as it needs a password reset and I can't obtain the code bc phone is not working I can not call for status I have no phone and the only way I can find out whether this claim is being worked on is through this chat at the moment. Please do not send me to the traditional link to check on status as the last representative did. Can you tell me if the phone is on its way and when it will arrive. Do Not Email Me as I have No WAy to access it! Thank you Kristen Costello