I am writing to Bell to request they correct a security and privacy concern that was pl...

GetHuman2044871's problema de servicio al cliente con Bell Canada de enero 2019

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The issue in GetHuman2044871's own words
I am writing to Bell to request they correct a security and privacy concern that was placed on our computer by a Bell technician, as well as remove an unwanted email profile put on our desk top without our permission.*Om Jan *, my wife and I upgraded to iphone * at the Bell store. Everything worked well until we tried to use our email on our desk top. During the initial call to repair, I was asked to give control of my computer to a Bell tech. We had done this before with good results. My email was corrected, but my wife's was not. The tech, without my permission, arbitrarily changed the incoming server to IMAP. I distinctly told him that we had email problems a year ago and that this change didn't work then but he told me we had no choice. *There was no resolve so the matter was escalated. After several more minutes, arrangements were made for a specialist to call the next day at *:** pm which he did.*After another hour and a half, and another escalation and requesting to take control of my computer, the tech, without my permission, arbitrarily put another email profile on our computer telling me that it was the best he could do and as long as we had email service, the case was closed. He also said that the problem was Outlook* not being able to support email and also that we had too much in our deleted files.*Over the next two weeks, we found out from a tech support person in Burlington that Outlook * will indeed support email. The proof is that my email was working. In addition, all of our deleted was deleted permanently but that did not correct the problem.*The problem with my wife's email continued as she had to send*receive from the new profile but had to go into her old profile to access her email folders. Also, any deleted in her email was not dropped into the deleted file* those emails stayed in her inbox with a line through them. On Jan **, I once again called Bell to have the additional and suspicious email profile deleted and my wife's email put back to what we are paying for. The tech said that he had never had a case like this and it was escalated. *Another hour and a half before an agent that called herself Dodge was able to find a way for my wife's original profile to send*receive and use her mail folders but the new profile could not be removed. Dodge told me that she would contact Microsoft to find out how to delete it. This is when I become very concerned regarding our privacy and security. Why would a Bell tech add the additional profile to my wife's email but need Microsoft to remove it?*A week later, no call. I asked Dodge for a direct line in case this happened and she gave me *** ******* which takes the customer into the long task of being directed to another tech that has no idea what to do.*I have been on the phone with a Bell tech for well over six hours, had the issue escalated three times, been told things that are not true, have been unable for my wife to use her email for almost a month, as she could before Jan *, and we still have an email profile that we have no idea if this is a security*privacy issue set up by a Bell tech.*All we are asking for is for my wife to have the same service she had before we upgraded to iphone * as well as rid the desk top of a this email profile. *It is clear that you may not have the on-line technical ability to resolve this problem so perhaps Bell needs to send someone to the home to resolve this. In any event, it is not reasonable for Bell to expect that we pay for a service that Bell cannot provide.

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Bell Canada

Problema de servicio al cliente
Reported by GetHuman2044871
ene. 26º, 2019 - hace 2 años
Not resolved
Visto por 6 clientes hasta ahora
Problema similar a 410 otros
0 clientes que siguen esto


GetHuman2044871 comenzó a trabajar en este problema
ene. 26º, 2019 5:35pm