Updated

Clear Customer FAQ

Top Answers & How-to Guides

What is Clear's Phone Number?

The question we are asked most often is about how to talk to Clear customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I update payment information for my Clear account?

To update payment information for a Clear account, individuals typically need to log into their online account on the Clear website....

Can I cancel my Clear membership at any time?

Yes, individuals can cancel their Clear membership at any time. The process is designed to be simple and straightforward. Members typically...
Ask any question you have about Clear customer service, get an answer now.

Recent Clear Customer Questions

Do I get a partial refund if I cancel my membership early?

Unfortunately, we do not offer partial refunds for Clear membership cancellations. Once a member pays for a year of service, the fee is non-refundable. This fee covers the entire annual membership, regardless of when the member decides to cancel. You can use your membership until the end of your prepaid term.
Asked Apr 23, 2024 12:30 AM

I was told that I have two accounts. This is confusing the system when i check in

We apologize for any confusion. If it appears you have two accounts, it could be that you accidentally created a duplicate. It's critical to resolve this as it can cause issues with check-ins and other services. Please provide us with the email addresses you think are connected to each account, and we'll look into it. We will deactivate one of the accounts upon your request. In the future, when you're signing up or linking accounts, ensure you're always using the same account information to avoid duplications.
Asked Mar 16, 2024 11:34 AM

Help me with my Clear customer service issue

General Information

What is Clear?

Clear is a service designed to enhance the travel experience by providing expedited identity verification and security processing....

How does Clear work?

Clear is a service designed to expedite the process of identity verification, primarily at airports and other venues. The process begins Once enrolled, members receive a Clear card or digital identification that they can use at designated Clear lanes in participating airports and venues. When a Clear member arrives at a Clear lane, they simply present their Clear card or tap their mobile device, allowing the Clear system to recognize them quickly. The biometric data is then compared to what is stored in the Clear system, allowing for rapid identity verification. This streamlined process significantly reduces the time spent in security lines, as Clear members are able to bypass traditional identification checks. Additionally, Clear is expanding its services beyond airports to include access to events, stadiums, and other locations, further enhancing the convenience for its users. Specific details about locations and the enrollment process can be found on the current Clear webpage....

Is Clear free?

Clear is not free, as it operates on a membership model. Individuals interested in utilizing Clear's services to expedite security...

Device and Platform Support

Can I use Clear on multiple devices?

Clear allows users to access their membership on multiple devices. For instance, individuals can log into their Clear account using...

What platforms does Clear support?

Clear is designed to enhance the travel and identity verification experience, and it supports various platforms to facilitate its services. In addition to the mobile app, Clear is also integrated into various partner airlines and venues, enhancing the overall travel experience. Clear continues to expand its partnerships, and you can find specific information about supported locations and services on the Clear website. This helps ensure users can find the most up-to-date details on where they can use Clear's benefits effectively....

Task Management

Can I set reminders in Clear?

Clear, primarily known for its identity verification and membership services, does not offer a feature specifically designed for setting...

Is there a limit to the number of tasks I can add?

Clear does not explicitly state a limit on the number of tasks that can be added to a member's account. However, it is generally understood...

Can I share tasks with others in Clear?

Clear is primarily designed to enhance the travel and security experience for its members through expedited access at airports and...

Are my tasks synchronized across devices?

Clear does not inherently manage task synchronization across devices as it primarily focuses on identity verification and expedited...

Membership and Payment

How do I update payment information for my Clear account?

To update payment information for a Clear account, individuals typically need to log into their online account on the Clear website....

Is there a family plan available with Clear?

Yes, Clear does offer a family plan option, which allows multiple family members to benefit from Clear's expedited travel experience....

Can I cancel my Clear membership at any time?

Yes, individuals can cancel their Clear membership at any time. The process is designed to be simple and straightforward. Members typically...

Security and Privacy

What security measures does Clear take to protect my data?

Clear takes the protection of customer data very seriously and employs a variety of security measures to ensure that personal information Additionally, Clear adheres to strict compliance standards and regulations regarding data privacy and security. They follow industry-standard practices to prevent data breaches and unauthorized access. Multi-factor authentication is another layer of security that Clear may implement to verify the identity of users, adding an extra step for those accessing their accounts. Furthermore, Clear's systems are designed to regularly undergo security audits and assessments to identify potential vulnerabilities. This proactive approach helps in reinforcing their security architecture. It is also important to note that Clear is transparent about their privacy practices and policies. For the most current information regarding Clear's security measures and privacy policies, individuals are encouraged to visit Clear's official website....
We look to the Clear issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Clear issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated