Attn: Costco Corporate**Hello Costco M*xico-**I am very annoyed with your recent online...

GetHuman7125397's problema de servicio al cliente con Costco de febrero 2022

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Número de pedido, dirección de facturación, dirección de correo electrónico en la cuenta, nombre en el pedido y número de membresía
The issue in GetHuman7125397's own words
Attn: Costco Corporate**Hello Costco M*xico-**I am very annoyed with your recent online shopping changes. This is my second complaint to this email address.**Four months ago you changed your online shopping platform. For the worse.***) charging extra delivery of $** pesos for "grocery items"**) limiting and blocking previous verified postal codes.**Your corporate employees and programmers got most of these changes wrong. If not for the fact that NO ONE at the corporate office is INSPECTING the END CUSTOMER EXPERIENCE. **Let me tell you why...**I have been using a popular postal code here in M*xico (*****) AND a location located alongside the highway for easy deliveries over three years with no problems. (programming error)*Even when I PAY the extra delivery cost for a "grocery item" your programming (programmers) DENIES delivery to my area. (programming error)*Costco has identified many NON-GROCERY items as "grocery" adding an additional layer and fee to delivery. (POS*Inventory Dept. error)*Your POINT of SALE Inventory department has identified non-perishable items like laundry soap as "grocery" items when they are clearly not. (POS*Inventory Dept. error)*I COMPLETELY understand some of the changes you made, for example, "grocery" perishable items and the $*,***peso minimum PER ITEM purchase. I do. **As a LOYAL Costco Customer in TWO countries and also having a CITIBANAMEX COSTCO CREDIT CARD, I am incredibly annoyed by Costco*s lack of response.**Since Costco is not responding or listening to my complaints. I will be forced to take this to social media soon to get someone to notice. Let me be clear, I am NOT asking you to change YOUR additional fees for "grocery" items.**I would really appreciate a phone call from a corporate-level customer service agent to discuss why your online platform is not working. Especially to Costco standards.**I can be reached at the following M*xican Cell Phone Number:***** *** *** ******Thank you for your time and attention to this issue that affects many of your North American customers.**regards,**Tia Richardson*Member **N*mero de membres*a*************

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Costco

Problema de servicio al cliente
Reported by GetHuman7125397
feb. 15º, 2022 - hace 4 meses
Not resolved
Visto por 10 clientes hasta ahora
Problema similar a 385 otros
0 clientes que siguen esto

Timeline

GetHuman7125397 comenzó a trabajar en este problema
feb. 15º 8:57pm