Your company used the wrong information to process my March payment - On April ** or...

GetHuman-pices's Dispute charge issue with Credit One Bank from April 2018

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The issue in GetHuman-pices's own words
On April ** or ** i called my payment for the month March. I was told my payment was returned and when I went to the bank to see what happened i was told that your company had used my routing or account numbers to take out the payment and not the card number you have on file. I paid the **.** on the ** to avoid any further issues. I still have not received the credit that is due either. ... Your company used the wrong information to process my March payment
I made the payment but you returned it.
Give me the credit that I am due.
I have an issue with Credit One Bank too
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Credit One Bank

My personal credit card
Dispute charge issue
Reported by GetHuman-pices
Apr 17th, 2018 - 2y ago
I have an issue with Credit One Bank too
Not resolved
Seen by 17 customers so far
Similar issue to 5861 others
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Items needed
16 digit card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday
Timeline
GetHuman-pices started working on this issue
Apr 17th, 2018 4:17pm
GetHuman-pices reviewed the items needed
Apr 17th, 2018 4:17pm
GetHuman-pices indicated the issue is not fixed yet.
Apr 17th, 2018 4:19pm