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Groupon Customer FAQ

Top Answers & How-to Guides

How do I Contact Groupon Customer Service?

The question we are asked most often is about how to talk to Groupon customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Delete My Groupon Account?

Deleting your Groupon account is simple, and you have a few options to do so. After logging in to your account, choose to delete your...

How do I update my account info on Groupon?

Groupon offers cashback and coupons to customers who buy from participating businesses. Vendors can manage their Groupon Gateway account...
Ask any question you have about Groupon customer service, get an answer now.

Recent Groupon Customer Questions

Hi, I purchased tickets for the seal tour in San Diego on Wednesday May 28 at 10:00 am. I have just realized we are actually leaving that morning and I need to schedule it for a different day. Please advise

To change the date of your seal tour tickets, please check the cancellation and rescheduling policies associated with your purchase. If the tickets are eligible for rescheduling, follow the instructions provided in your confirmation email or on the Groupon website to select a new date. Make sure to act promptly to secure your desired time.
Asked May 12, 2025 7:50 PM

How do I get refund on unused Groupons

You can get a refund on unused Groupons by requesting it through Groupon's refund policy. Generally, if you have not redeemed your Groupon, you may be eligible for a refund within a specified time frame, typically 14 days from the date of purchase. However, terms may vary based on the deal, so be sure to check the specific policy associated with your Groupon for details. If you're unsure about the refund process or need more guidance, refer to your account settings on the Groupon website.
Asked May 5, 2025 8:57 PM

I paid for semaglutide patches but never received them, nor any confirmation. The purchase was paid through my bank account on April, 29th.

We recommend checking your email, including your spam folder, for any confirmation or receipt related to your purchase. If you still cannot find any confirmation or your semaglutide patches, please refer to the contact information available on this page for assistance.
Asked May 5, 2025 6:56 PM

The swing chair cannot be put together because one large piece is missing (k) piece. only one package arrived and there should be two.

We understand how frustrating this situation can be. If you have only received one package instead of two and the swing chair cannot be assembled, it is advisable to check your order details to confirm what was included in your purchase. If the issue persists, please follow the link on this page for the most up-to-date contact information to resolve the missing piece with Groupon.
Asked May 2, 2025 9:37 AM

I ordered some sunglasses on the 16th of April and have not received them

If you ordered sunglasses on April 16th and have not received them, there may be a delay with shipping. We recommend checking your order status in your account for updates. If the expected delivery date has passed, it's advisable to review the order details for tracking information.
Asked Apr 30, 2025 9:25 PM

Help me with my Groupon customer service issue

Reporting Issues

How Do I Report Someone Using My Groupon?

Resolving a customer support issue can be a challenging experience, but there are several tools that Groupon offers to assist you,...

What Do I Do If My Groupon Order Is Missing?

Groupon offers coupons that can be used to purchase goods from different vendors at a discount. When you make orders from different...

What Do I Do If My Groupon Shipment Is Missing?

Missing shipments can be a frustrating experience for anyone. Groupon offers updates on its website to track your product shipment...

What Do I Do If My Groupon Is Marked as Delivered but Is Missing?

If your Groupon is missing, visit Groupon's website using your cell phone and check your "My Groupons" page. If it's not there, contact...

What Do I Do If My Groupon Voucher Isn't Working?

Groupon lets you purchase discounted goods in advance with a voucher. If the voucher isn't working, review the details and contact...

What Do I Do If I Bought a Groupon and the Code Does Not Work?

Finding a great deal on Groupon, such as a coupon or cashback, can be exciting until the code doesn't work. This article offers practical...

Account Management

How Do I Delete My Groupon Account?

Deleting your Groupon account is simple, and you have a few options to do so. After logging in to your account, choose to delete your...

How do I update my account info on Groupon?

Groupon offers cashback and coupons to customers who buy from participating businesses. Vendors can manage their Groupon Gateway account...

Gifts and Orders

How Do I Send a Gift with Groupon?

Buying gifts on Groupon is a wonderful way to save money and show your friends and family that you're thinking about them. Keep in...

Why Does My Groupon Order Say It's Still Processing?

This article discusses the possible reasons why your Groupon order remains listed as "Processing." Three different reasons are described,...

How do I find my Groupon purchase?

Groupon has revolutionized how people save and experience activities, eat out, and make purchases from local businesses. If you ever...

How do I get Groupon to refund my order?

Groupon is an online marketplace where customers can purchase deals on various products and services. Getting a refund on Groupon can...

How do I change my Groupon order?

Accidents can happen. So what do you do if you purchased a Groupon and you need to change your order? Follow these steps below to ensure...

How do I cancel my Groupon order?

Groupon offers virtual coupons for saving money, but refund policies vary by product or service. Local Deals can be returned within...

Refunds and Policies

What do I do with my expired Groupon deals?

To find out what options are available for expired Groupons, visit the Groupon homepage, scroll to the bottom for "Terms of Use," click...

What is the Groupon refund policy?

The Groupon refund policy allows customers to receive a refund on any eligible voucher within the specified refund period. For Local...
We look to the Groupon issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Groupon issues reported to GetHuman
FAQ Table of Contents

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