we called at *:** pm on ********* to place an order, the associates at store * **** tol...
GetHuman-jarodpc's problema de servicio al cliente con Domino's Pizza de mayo 2021
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The issue in GetHuman-jarodpc's own words
we called at *:** pm on ********* to place an order, the associates at store * **** told us that the order would be DELIVERED in ** to ** minutes. We called back at *:** pm to check the status of our order, we were informed that it was marked as carry out and ready for pick-up, we explained to the gentleman answering the phone that it was for delivery, and the gentlemen proceeded to try and and charge us extra for the mistake, and we WERE charged extra for delivery charge. When the order finally arrived the receipt clearly stated the correct order including that it was in fact tagged for delivery, and the pizza was incorrect, but the receipt was correct. The receipt clearly stated all of the correct information however all of the staff at this location that had any hand in preparing this order fell very short in making the order correct or even attempting to get the order correct. We even tipped our delivery driver. * out of the * times we order from this location these mistakes happen just like this or worse and we are punished as customers for the mistakes of this location, if this is the type of customer service that this location and that this location reflects of your company we will have no need to continue to order pizza from your company. These mistakes are unacceptable and happen with a high frequency in this location.
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