Expedia Customer Service Issues

I received the following email and wanted to verify its authenticity. When I reviewed my JetBlue app, I did not find any issues with my flights. Have there been any changes to my itinerary? In December, I received a similar email, but after speaking with an Expedia representative, I was informed that there were no modifications made. Jet Blue Confirmation: ELITDG Expedia Confirmation: [redacted][redacted] Departure: April 2, [redacted] 5:48 pm RIC to 11:09 pm DEN Flight duration: 7 hours 21 minutes Flights: [redacted], 97 Stop: JFK Layover: 1 hour 10 minutes Return: April 9, [redacted] 11:59 pm DEN to 11:18 am RIC Flight duration: 9 hours 19 minutes Flights: [redacted], [redacted] Stop: BOS Layover: 3 hours 44 minutes Thank you for your assistance! T. Wenzel [redacted]

During the holidays, my boyfriend and I vacationed in Madrid from Los Angeles. Unfortunately, I tested positive for Covid, causing us to miss our flights back to the U.S. Even though he tested negative, my boyfriend kindly stayed with me during quarantine until I tested negative as well. Now that we are both clear, we are facing challenges trying to rebook our flights through Expedia due to the long wait times and technical issues. Despite reaching out to Iberia airlines, they couldn't assist as we didn't book directly with them. We are eager to return home without incurring additional expenses for new flights.

I purchased a ticket to London via your service for December 11, returning to New York on December 27. Unfortunately, I tested positive for COVID. I adhered to all guidelines, waited to test negative, but upon reaching out to your company for assistance, I was on hold for six hours. The call got disconnected, and I was charged 40 pounds, which I thought was toll-free. I plan to share this experience publicly to raise awareness. This whole ordeal caused me stress, financial loss, and I could only return home on January 10. My life is currently disrupted, and I am extremely disappointed with the service received. No one should be treated this way.

I need assistance canceling my reservation. I struggled to do so yesterday. Unfortunately, I cannot access my itinerary as I am locked out of my email. The hotel gave me the booking number, [redacted], and the confirmation number, [redacted]. I contacted the Hyatt Place at the Renaissance At Ridgeland, MS, but they instructed me to reach out to you. I was unable to connect with a live agent all day yesterday. The reservation dates were from January 19 to January 21, and I noticed the pending charge in my bank account. I request the charge to be removed promptly. I am Mary Nan Gainey from [redacted] Stonebridge Court in Ridgeland, MS. For communication, please reach me via phone or text at [redacted]. Thank you, Mary Nan Gainey.

I had a flight credit of $[redacted].xx due to an unused trip during covid. I logged on to use it and could only book a one-way trip for $78.xx. However, when I tried to book the return trip separately, my account showed no credit. I have spent two hours trying to contact someone to resolve this issue. Every time I called, I was either redirected to lodging or placed on hold for over 40 minutes. Currently, I have been on hold for 45 minutes. When I finally spoke with someone, I struggled to understand them, and it seemed like they couldn't help me. I originally booked a trip from DCA to Jacksonville two years ago for $[redacted].xx. I used $78.xx for a one-way trip, but the remaining credit has disappeared. I want to retrieve the missing amount to book my return flight. I have been on hold for 50 minutes now. It seems like the company is making it difficult to get assistance, hoping we'll give up and spend more money.

I have two identical VRBO bookings for two different weekends. Both bookings were made through the VRBO website one after the other on the same day. The booking numbers are HAH96QGC and HASYFZNC, both at the same amount of $[redacted].50. On the second booking, I was charged an additional $77.33 by Expedia. I have called the Expedia customer service line three times and faced issues with their automated system not recognizing the confirmation number [redacted][redacted], and I have been unable to speak to a live person. When I do get connected, I end up talking to VRBO reps who have not been able to assist me after multiple attempts. I am seeking clarification on the Expedia charge and request a credit back to my credit card since I cannot dispute the charge with my credit card company since it has already been paid.

In December [redacted], I reserved two rooms at a hotel in Glendale, AZ for a four-night stay in March to attend Spring Training. Due to the escalating COVID cases and considering the age of our four group members, all over 70 years old, we've decided it would not be safe to proceed with the trip. I reached out to both the hotel and Expedia early to cancel in hopes of re-booking the rooms promptly. Unfortunately, I have encountered difficulties in receiving any refunds for the charges made in December. Given the current unprecedented circumstances, I believe some flexibility should be allowed in this situation. Our health and safety are paramount, and while we regret not being able to go, the risks are too significant. I kindly request your assistance in exploring options to recover the funds. Thank you.

One: I encountered issues on the Expedia site where it kept booking a different flight than the one I selected initially. Two: Realizing the inconvenience of the flight I was mistakenly booked on, I tried unsuccessfully to cancel it using my itinerary number. Three: After facing difficulties with online cancellation, I contacted Expedia's toll-free number multiple times but struggled to connect with a representative promptly. Four: Despite waiting for over twenty minutes on hold, the customer service representative redirected me to another agent without resolving my issue. Five: After further delays and extended hold times, a representative eventually confirmed my cancellation and assured me of a refund within six days. Six: Despite the assurance, I am still awaiting the email confirmation of the cancellation and refund status. Seven: More than seven hours have passed, and I am concerned about potentially missing the 24-hour cancellation window without penalties. Eight: Despite having flight insurance through American Air, I fear losing the ticket cost if I cancel late.

Subject: Inquiry about Ticket Refund Policy on Punta Cana to Miami Flight Dear Sirs, I am writing to inquire about the refund policy for my upcoming flight from Punta Cana to Miami on Monday, January 17 with American Airlines booked through Expedia. Over my 40 years of work-related travel experience, I have always received either a refund to my credit card for unused refundable tickets or a travel credit for non-refundable tickets, minus any applicable change fees. However, my recent interaction with customer service has left me confused about the current refund policy for my ticket. Despite not typically booking through Expedia, I found it necessary in this instance. After speaking with representatives from Expedia and American Airlines, I received conflicting information regarding my ability to cancel my flight for airline credit. Unfortunately, American Airlines informed me that I would forfeit the $[redacted].17 ticket cost if I chose not to take the flight, contrary to my previous experiences. I would appreciate clarification on whether there have been recent changes to the refund policies and procedures of major US airline carriers like American Airlines. Any insight you can provide would help me understand the current practices, which I aim to share on various travel platforms. I have attached my transaction and ticket details for your reference. Thank you for your attention to this matter. Sincerely, Frank F. (Cell: [redacted])

I bought a ticket for Jet Blue Airlines Flight #57 from Newark to Las Vegas on October 11, [redacted], with a boarding time of 9:25 am. Arriving at the airport with a cane, I accepted wheelchair assistance. During the security check, I had food in my carry-on bag. While bending over to take it out, the wheelchair unexpectedly moved, causing me to fall and hit the floor. Despite assistance, I was shaken up. I had just lost my sister to terminal cancer and was anxious to return to Las Vegas after spending two months away. Later, I discovered I had a fractured T-spine, likely from the fall. The pain was so intense that I went to the ER, experiencing muscle spasms in my back and neck. I am now undergoing treatment and plan to file an injury report. - Patricia Gomez

Hello, I am writing regarding a hotel booking I made through your website yesterday. Unfortunately, I tried to cancel the booking 10 minutes after making it, but have been unable to reach any customer service representatives. I attempted to contact multiple customer care numbers found online, but none of them have answered my calls. The hotel informed me that because the room was booked through Expedia, I need to contact Expedia for assistance. Despite my efforts to use the chat service, I received a message saying "cannot find my booking," even though my card has already been charged. The hotel confirmed that they see my booking, but Expedia's site cannot find it. Booking Details: Hotel Name: Nahel Hotel Name: K. Mohammed Email: [redacted] Itinerary Number: [redacted][redacted] Contact Number: +[redacted]1 Booking Dates: January 17th to 21st I kindly request prompt assistance and a full refund due to the ongoing issues I have experienced.

Hi, I am contacting you regarding a hotel booking I made on your website yesterday. I tried to cancel the booking 10 minutes after making it, but have been unable to reach your customer service. I have called multiple numbers I found online, with no success. The hotel informed me to contact Expedia as they cannot assist once booked through them, but I am unable to get any help from Expedia as well. I attempted to use the chat service but received a message saying my booking cannot be found, even though my card has already been charged. The hotel can see my booking, but Expedia's website cannot locate it. I would appreciate someone looking into this matter urgently. Booking Details: Hotel Name: Nahel Hotel Name: K. Mohammed Email: [redacted] Itinerary Number: [redacted][redacted] Contact Number: +[redacted]1 Booking Dates: January 17th to 21st I kindly request a full refund due to the difficulties I have faced since yesterday.

I recently booked a family trip for February break, only to realize the break falls in a different week this year. When I tried to cancel the flight, I was told there would be a $[redacted] penalty. Despite purchasing insurance, I faced this hefty charge. After attempts to change the flight resulted in more fees, I was issued a credit by an Expedia agent. However, when I tried to use this credit, the website showed no eligible flights. Upon contacting customer service, I was informed of a glitch that required calling to redeem flights. Despite being told there would be a $[redacted] fee to use the credit, I was now informed it would cost $[redacted] per passenger, totaling $[redacted], plus the fare difference. Frustrated with the process and the lack of assistance from the insurance, I seek clarification and resolution from Expedia. I hope you can assist in obtaining a refund for the insurance and honoring the initially quoted $[redacted] fee for rescheduling. Thank you for your help. Sincerely, Christine.

Hello, I'm in need of urgent assistance. Last night, while trying to book a vacation package, including flights and accommodations, I encountered multiple errors. Despite the issues, I attempted to proceed with the booking. Surprisingly, I received three confirmation emails from the accommodations stating payment was made, yet no confirmation for the flights. I managed to cancel and obtain refunds for the accommodations, but I am concerned about any potential flight bookings. I am looking to have the entire trip canceled and refunded, especially if flights were charged. Can someone help me address this situation promptly? Thank you, Laura H.

I have noticed discrepancies in my account regarding three bookings made through your platform. Only one has been acknowledged with points. Despite my attempts to contact Expedia, I did not get a satisfactory response. There seems to be a lack of recognition for the benefits I am entitled to, such as a complimentary night after reaching a certain number of stays, which I have exceeded from November 22, [redacted], to December 06, [redacted]. It is frustrating to feel disregarded once my reservation is over. I expect better communication about the documentation I have submitted and the benefits I should receive. If these issues are not resolved promptly, it reflects poorly on your business practices. I hope to have these concerns addressed and rectified to avoid feeling scammed or neglected by your company.

I need assistance with rebooking my flight from Las Vegas to Manila in December. Despite my efforts to reschedule for April 23, [redacted], numerous calls to customer service have not resolved the pricing issues preventing my rebooking. I have consistently spent hours on hold over seven days, only to find supervisors unavailable. My itinerary number is [redacted][redacted], and the original flight was for December 15, [redacted]. I aim to travel on April 23 and return on May 10. I am frustrated with the lack of progress and hope for a solution.

I attempted to contact Expedia via email but did not receive a response. I am seeking assistance regarding an issue with a customer service representative regarding a flight credit. I phoned on January 18 around 5:45 pm EST from phone number 9xx-xxx-xxxx. My initial flight from Orlando to Buenos Aires and back was replaced with a flight from Jacksonville to Boston for June 16, [redacted]. The representative insisted I had to purchase expensive business class tickets due to no availability in the same grade I originally booked. Despite cheaper options on Expedia and United websites, I was told the system showed differently. I believed I was securing first-class tickets with my credit, but received coach tickets in the confirmation email. Another representative later explained I received coach due to my original economy ticket and that the $[redacted] additional cost was a change fee. I am requesting resolution for first-class tickets as promised by the initial representative.

The entire booking process has been a disaster, starting with the hotel. We called them about the issues we encountered. Upon arrival at the Cancun airport for our Frontier flight, despite being there three hours early, we were left behind as the flight departed. Despite seeking assistance from three different personnel, we were simply told to wait in line. The line was incredibly long, and to make matters worse, Frontier directed us to yet another line, resulting in an additional 30-minute wait. Frustrated and needing to return home, we decided to book a new flight with Delta, along with five others who were in the same predicament, also from Minnesota. We request a refund for the Frontier flights and urge for a resolution with the hotel dispute. The entire experience was completely unprofessional and unacceptable.

Good afternoon, My name is Karen Juliet Sialer Pastor, with itinerary number[redacted][redacted]. My email for reference is [redacted] I am traveling in business class and have the right to change my flight. I only need to change my flight from Cajamarca to Cancun, which is my return flight. I tried to call Expedia and LATAM several times to make this change, but I was not successful. A lady from the call center rescheduled my flight for today from Cajamarca to Cancun and sent me an email with the case number for reference S#[redacted]85. She mentioned that LATAM needed to confirm by this Monday morning. However, I did not receive any confirmation call, and I got an email saying they tried to contact me without success. I am currently at the Cajamarca airport waiting for approval to travel. Here is my phone number: +52 [redacted].

I have a reservation for the Grand Orlando Resort at Celebration in Florida from March 18th to March 25th. I couldn't find my confirmation email and called the hotel, which informed me that my payment was handled through Expedia. However, I don't have a confirmation from Expedia and have been unable to reach them as they require an itinerary number. I believed I had booked directly with the hotel and attempted to contact Expedia using my phone numbers, but the system does not recognize them. My credit card was charged $1,[redacted].01 on December 3, [redacted], to Hotel Booking WA, but I have not received any confirmations for this booking.