Hello, I am concerned because I arrived at my rental property yesterday only to discove...

GetHuman6126323's problema de servicio al cliente con HomeAway.com de mayo 2021

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The issue in GetHuman6126323's own words
Hello, I am concerned because I arrived at my rental property yesterday only to discover it had not been cleaned AT ALL, let alone followed SafeStay (AHLA-USA) health and safety guidelines. The surfaces have food and fingerprints on them, shrimp had been left in the garbage disposal so the entire place smells of death the lightswitches have not been cleaned nor has the stove*oven, or microwave. There are pet stains on the carpet that have not been cleaned but rather covered with an ottoman, there is no hot water to take a shower, there are multiple bugs all over the floor, nats flying around and hornets nests on the balcony. Not to mention, the table on there is completely rusted and dirty. We contacted the property management company immediately, and they were absolutely no help. They said that the condo had not been rented in three days prior to us arriving, which means that it hadn't been cleaned in probably over a week. They said we could just leave if we didn't like it. There was a woman we talked to named Kim who was extremely rude. She transferred us to her manager who ended up sending a person out to clean, but she only took care of the toilets and the sheets on our bed. We have been told to clean the condo ourselves if we don't like it as well and they are refusing to help in any way.

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HomeAway.com

Problema de servicio al cliente
Reported by GetHuman6126323
may. 29º, 2021 - hace 2 años
Not resolved
Visto por 23 clientes hasta ahora
Problema similar a 301 otros
0 clientes que siguen esto

Timeline

GetHuman6126323 comenzó a trabajar en este problema
may. 29º, 2021 3:51pm