Straight Talk Customer Service Issues

I am seeking assistance with activating a new Straight Talk phone which I attempted over the phone. However, post the call with the representative, I was unable to make calls or send texts. I could not contact them as my phone services were not working. I was told they would check on my service within two hours, but no callback was received. Given my circumstances living alone with an anxiety disorder, it is urgent that this issue is resolved quickly. If needed, my old phone can be reactivated so that I can be reached. Your immediate attention to this matter is greatly appreciated. Please acknowledge this message by emailing me at [redacted] Thank you for your assistance, SB

I have been experiencing an issue for the past week and a half with Straight Talk. Despite calling them daily and leaving messages, I have not received any callbacks or assistance. I purchased a $55 card to activate my hotspot, which was working before I added it to my account. Now, while I am away for work without another phone to use, the hotspot is not functioning. I am frustrated by the lack of support I have received from Straight Talk. I have tried multiple times to resolve the problem but to no avail. I have been a loyal customer for a long time, but the current lack of assistance and communication from Straight Talk is disappointing. I hope to have my hotspot working as intended soon.

Hello, I am reaching out because I feel my important question is being overlooked by the mainstream media. I want to draw attention to the challenges faced by individuals with severe corn allergies. Despite state governors and the CDC recognizing reasonable exemptions for those with allergies, there seems to be a lack of understanding and support. It is disheartening to see disabled students facing discrimination in schools due to their allergies. The protection offered by the ADA should not be disregarded. It is particularly hard when one is allergic to common ingredients like corn found in numerous products, making daily life a struggle. I have encountered difficulties accessing medical care and accommodation for my multiple disabilities, including a severe corn allergy. The disregard for our health and safety is troubling, especially when medical professionals fail to recognize the seriousness of our conditions. I urge for more awareness and support for individuals like me who are dealing with these challenges daily.

I have been experiencing difficulties receiving text messages on my phone number recently. I just added a $55 refill card to my unlocked Motorola Edge phone and still cannot receive texts. Even contacting customer service was problematic as it switched to Spanish unexpectedly during the call. As a long-time customer with recurring customer service issues, the support wait time and overall service quality are unacceptable. The site mentioned a one-and-a-half-hour wait time, which is frustrating. I would appreciate improved customer service as I value a smooth and efficient service experience. I hope my text message issue can be resolved soon, and I would appreciate a notification once it's fixed. I believe enhancing customer service is crucial to maintain customer satisfaction and loyalty. Kindly escalate this feedback to your supervisor for consideration. Thank you for addressing these concerns promptly. -Michael B. Billings, MT. [redacted]

While I'm visiting my sister in Archdale, we both have the same phone, plan, and provider. However, despite having a similar signal strength, I can't make or receive calls inside the house. This is problematic as we both have disabilities, and I have to struggle to walk a considerable distance outside to get a signal. I have contacted customer service, and Mia advised me to press pound pound [redacted] pounds, which didn't resolve the issue. She was supposed to call me back but never did. I'm still waiting for assistance, and I provided a callback number. Can someone please help me out with this frustrating situation?

I purchased the iPhone that was advertised for $[redacted]. When I tried to transfer my old number, I realized my old carrier was ATT, not Verizon as I thought. After contacting tech support on Saturday, they assured me the process was underway. However, my old phone became inoperable after the switch. Despite following instructions to resolve the issue, I keep receiving a payment message from Verizon whenever I attempt to make a call. As a loyal Straight Talk customer, my iPhone remains unactivated, causing me great frustration. I urgently need my phone for emergencies and require assistance from a person to resolve this situation.

I am having trouble with my Samsung Galaxy S10e. I am unable to send or receive pictures via text, cannot send or receive group text messages, and my phone reception is poor. Recently, even with good signal, I couldn't engage in calls and saw a message stating my phone wasn't connected to the network. I had a Spectrum phone with their sim card replaced by a Straight Talk sim card, which used to work well until about a month ago when these problems started. The phone's IMEI number is [redacted][redacted], Model number is SM-G970U, and the Serial number is R58M30QQE3W.

I accidentally ordered 2 straight phones and 2 phone plans on December 27, [redacted]. I returned the phones via FedEx on December 31, [redacted]. Unfortunately, I have not received my full refund yet. Despite making 16 calls to resolve this, the issue remains unresolved. I have evidence of the owed amount and confirmation that the employee, C. McGuire from Straight Talk, signed for the returned devices. It is frustrating to wait over 3 months for a refund. I feel cheated and mistreated by this company. Persistently calling for three months without a solution is unacceptable. I hope to avoid legal action, but I am running out of options. I demand my refund promptly. It's disheartening that a large company like this would exploit individuals. If necessary, I will consider involving the media to expose this issue. If you have mistreated me, how many others have faced the same situation? I am determined to get my full refund and ensure justice.

Today, on 3-19-[redacted], I visited Wal-Mart in Hereford, Texas. I purchased a refill/additional airtime for my Straight Talk service, which still has 5 days left. I did not receive any confirmation from Straight Talk acknowledging the addition of airtime. I am seeking verification that the transaction was successful. The card used for payment ends in [redacted], and my phone number is [redacted]. I have been a Straight Talk user for around 15 years. I would greatly appreciate any assistance and feedback you can provide. Additionally, I have severe hearing loss and rely on text messages and lip-reading for communication. Thank you.

I recently purchased the $65 service plan that includes 20GB of hotspot data and unlimited data (60GB). However, I am confused about how to differentiate between the unlimited data and hotspot data. Whenever I use my hotspot for my desktop PC, it seems to only use my unlimited data and not the dedicated hotspot data. I have checked the StraightTalk app on my phone and tried texting [redacted] for 'USAGE', but I can't find any information regarding my hotspot data usage. This makes it challenging for me to monitor and manage my hotspot data usage effectively. I would appreciate your help in resolving these issues. Thank you.

I purchased a new cell phone online but encountered an issue during the setup process as I was informed that I needed a SIM card. Unfortunately, at the time, I didn't have the funds available on my card to make the purchase. The representative suggested calling back when I'm ready to buy the SIM card. I still have an active account and would like to transfer my number and data, but I require the SIM card to complete the setup. Can I please proceed with obtaining the SIM card so I can finish setting up my new phone? Thank you for your assistance.

I received a replacement phone from the company after my previous phone failed and overheated. I returned the faulty phone along with the charger, SIM card, etc. However, I am unable to activate the replacement phone and have not received any help from tech support. I am now looking for assistance in activating the phone, as I would like to keep my old number with Straight Talk Wireless. If activating the replacement phone requires assigning a new number, that would also be acceptable to me.

I'm struggling to find or access the account linked to my home-phone adapter, which is used for voice service only, not text or internet. The Straight Talk website requires a text verification code to access the account, which is problematic since the home-phone adapter doesn't support SMS. I need the verification code sent via email or phone call, or guidance on an alternate method that doesn't involve texting a device not meant for SMS. Thank you for your help.

Hello, my name is S.T. I previously provided my NIN number a while back. Currently, I am experiencing issues using my SIM card, and I am unsure if it is blocked or a network problem, creating frustration for me. If it is due to the NIN, the issue is not on my end as I sent it a while ago. My phone number is [redacted]5, and my NIN is [redacted]5. I would appreciate a prompt resolution. Thank you.

I am dissatisfied with the poor service and customer support I received since signing up with your company. I contacted a customer service representative to express my concerns about the lack of reception at my home. Despite assurances that I would have good signal quality, once I switched to Straight Talk from Verizon, I have experienced constant reception issues. After a frustrating discussion with a rude representative, my service was unexpectedly suspended or canceled, even though I had just paid for a new month. I urgently need my service reinstated, as I have crucial calls coming in for my family, which includes my six children and my injured husband. I request that you reinstate the remaining balance of the month I have already paid for, preferably with the original number I had to transfer back to Verizon. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.

I am a 75-year-old individual with hearing impairments and am unable to call Qatar. Can someone please assist me via email? I would like to book a flight from Bangkok to Boston that departs at 3:10 AM. I need help as I have one carry-on, four bags, and a fishing pole tube, all weighing around 40 lbs each, except for the 14 lb tube. I am aware of the extra fees and do not wish to join any clubs for baggage allowances due to my age. I am willing to pay or arrive at check-in 3-4 hours prior to the flight to handle my bags. Please advise on the additional fees for my bags and any available discounts. I am also arranging two Covid tests before the flight to ensure timing. My family plans to book the flight for May 28, [redacted]. Thank you for your assistance.

I am experiencing issues with the Straight Talk app after purchasing a Motorola G Power phone. For the last three days, I've been unsuccessful in activating the phone due to problems with the app. Whenever I input information, the app resets back to the main page, failing to save any data. This situation is frustrating. If the problem persists, I might consider switching to Total Wireless for the same phone. This is reminiscent of a previous experience with a Samsung Crown J7. I am dissatisfied and considering sharing my negative experience. It's crucial to address these app issues promptly. I had difficulty contacting support through the app and had to resort to email on my computer. The app's fingerprint login feature also encountered glitches, forcing me to disable it to prevent constant refreshing during login attempts.

I lost the ability to make or receive phone calls on May 5th. I have a Moto G7 Optimo phone that I purchased at Walmart about a year and a half ago. My number is [redacted]. I enrolled in auto pay for this month, and it seems they will deduct a payment on the 9th. I cannot wait until then! Why did my service end on the 5th? I purchased a $30 refill card, but the pin does not work for my phone. Why does Walmart sell them for Straight Talk phones? I tried to buy a $35 Straight Talk card, entered all the numbers and followed the instructions, but I still have no calling service. I uninstalled the Straight Talk app, reinstalled a fresh app, and now it shows a different phone number, [redacted]. I do not want to change my phone number; I simply want my old number to work. Why all these problems? I urgently need my phone to work again.

I recently bought a LG flip phone from Walmart in Grants, NM [redacted]. After trying to activate it, I was informed that it wasn't activated as the number had been transferred from the old phone. Despite purchasing a new Service plan card, I have been struggling to get assistance from any Straight Talk representative. The IMEI is [redacted] [redacted] [redacted] [redacted] [redacted]. The flip phone was meant for my husband's use in the hospital, but we haven't been able to utilize it due to the activation issues with the Service Plan. It seems the balance from the old phone was transferred, but the new plan I purchased hasn't been activated. The confirmation [redacted]. I urgently need assistance with this matter.

My husband and I went to Walmart today, May 17, [redacted], around 7 p.m., and we bought a $45 no-contract 30-day plan with unlimited talk, text, and data (25 GB). We paid in cash, and I have the receipt with me if necessary. After purchasing, I texted ADD to [redacted] to activate the plan. While revealing the Service PIN by scratching off the back of the card, I encountered difficulty as the first three numbers were illegible. I believe the Service PIN is: xxx [redacted] [redacted] [redacted] [redacted] I suspect the first three numbers could be 0-7-2, 4-7-2, 6-7-2... I have tried various combinations but was unsuccessful. Please assist me with this issue. You can reach me on my husband's phone at [redacted]. My cell number, where I've been trying to add the plan, is [redacted]. The account is possibly under my husband's name, Bradley (Brad) Mitchell. Thank you for your help, Valerie Mitchell