Hi, I purchased * Universal Express Unlimited tickets in Oct ****. Was scheduled to vi...

GetHuman-susana_r's Problema de reembolso con Universal Studios Hollywood de junio 2022

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Correo electrónico en la cuenta, número de pedido, nombre del titular de la cuenta, número de teléfono, domicilio y dirección de facturación, número de tarjeta de crédito o débito utilizado y fecha de vencimiento de la tarjeta de crédito
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The issue in GetHuman-susana_r's own words
Hi, I purchased * Universal Express Unlimited tickets in Oct ****. Was scheduled to visit your park on Sat, Nov *, ****. Unfortunately my wife passed away before we were able to make that trip. I had called customer service to inquire about getting a refund and I was told that as long as the barcodes were not actually scanned, that I would be able to use the tickets at a later date? I called today to inquire about getting a new date for the tickets and was told that the tickets were locked and there was nothing we could do anymore. Im not even asking for a refund now and the tickets are not cheap, I just want to get new tickets to be able to go this year. Is there anyone that I can speak to regarding this?**Original Confirmation ********USHB*********

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Universal Studios Hollywood

Problema de reembolso
Reported by GetHuman-susana_r
jun. 17º, 2022 - hace 2 meses
Not resolved
Visto por 15 clientes hasta ahora
Problema similar a 585 otros
0 clientes que siguen esto

Timeline

GetHuman-susana_r comenzó a trabajar en este problema
jun. 17º 10:52pm