I just flew in on Monday night from Perth Australia to Toronto. I requested wheelchair...

GetHuman-piccolia's problema de servicio al cliente con Virgin Atlantic de mayo 2019

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The issue in GetHuman-piccolia's own words
I just flew in on Monday night from Perth Australia to Toronto. I requested wheelchair assistance throughout my entire trip as I have never flown alone before and I am unable to walk far distance and I suffer from major Panic anxiety disorder and I had emailed virgin airlines this when I booked my ticket online and I was sent a email back telling me that I would be looked after and not to worry. I was treated horribly and one of the people that was pushing me in the wheelchair was so rude and unprofessional towards me! She kept saying things like your really heavy to push and when I was coming off the airplane I had a bit of a breakdown as it was extremely overwhelming. She thought I was crying because I had to go through customs and that wasn't the case and she said some awful things to me like those tears aren't going to get you anywhere and she said that if I'm not honest to the immigration officer thst he's going to take me to prison and she said if you want respect you need to be honest. She just started going off on me and it wasn't her place. Numerous times she kept saying your really hard to push and that made me so upset as that is so rude and disrespectful. She had no right to talk to me like that. I ended up having a panic attack and she sighed and said I need to relax. Then when I got to LA the girl that was pushing my wheelchair brought me to a table so I could charge my phone and dhe said someone will come back for you. I said could you please take me to the restroom and she said no that its not part of her job to do that. So I had no choice but to go find the restroom and it was very far away and my anxiety was so high at that point and when I came back my wheelchair was gone and I asked a assistance person who was walking by to help me and she said sorry im to busy. I don't know who to talk to about all of this but I am unhappy with how awful I was treated after stating the fact that I suffer from major panic and anxiety disorder. What was the point of asking for special assistance! I would appreciate if someone could contact me.

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Virgin Atlantic

Problema de servicio al cliente
Reported by GetHuman-piccolia
may. 31º, 2019 - hace 2 años
Not resolved
Visto por 11 clientes hasta ahora
Problema similar a 985 otros
0 clientes que siguen esto

Timeline

GetHuman-piccolia comenzó a trabajar en este problema
may. 31º, 2019 4:53pm
GetHuman-piccolia indica que el problema aún no se ha solucionado.
jun. 5º, 2019 4:02am