My big value bundle is due to be renewed on **st May. My daughter topped up my phone by...

GetHuman-jansymo's customer service issue with Vodafone (UK) from May 2019

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The issue in GetHuman-jansymo's own words
My big value bundle is due to be renewed on **st May. My daughter topped up my phone by £** today (**th May) in order for my bundle to be renewed. I have just checked my credit and it says I only have £*.**. How can that be right? My current big value bundle hasn't even run out yet so I haven't used any credit! This is now the fourth time this has happened! Not happy with vodafone at the moment and I've been a loyal customer for many years!
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Vodafone (UK)

Customer service issue
Reported by GetHuman-jansymo
May 19th, 2019 - 5 mons ago
I have an issue with Vodafone (UK) too
Fixed
Seen by 6 customers so far
Similar issue to 738 others
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Items needed
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4 digit PIN
Timeline
GetHuman-jansymo started working on this issue
May 19th 7:27pm
GetHuman-jansymo confirmed the issue is fixed. Hooray!
Jun 2nd 4:33pm