My name is Virginia Fair and my account is under Virginia Fair Studios. I spoke with a...

GetHuman-wedifair's Problema técnico o de servicio con Yelp de julio 2022

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Nombre del restaurante, correo electrónico en la cuenta, número de teléfono y nombre del titular de la cuenta
The issue in GetHuman-wedifair's own words
My name is Virginia Fair and my account is under Virginia Fair Studios. I spoke with a customer service person a while back and it was decided we would use you service for the price of $***. This was a trial for anothe months as we did not get any results the first month. However $***.** plus another amount of $*** was taken out of my account. I have tried all morning to get in touch with customer service and nothing is working. I am extremely upset about this and need to get it handled right away. * When you are setting up accounts you are very available, so I finally reached a person named Autumn who sent me this form. The additional money I added to the refund was for ad-ons which I never authorized. My understanding was that we were continuing to upgrad the account to see if we could get some more traffic. I thought this was part of setting up the account and was never told about the price of ad-ons. * There was a total of three different payments that came out of my account. I had agreed to pay the $***.** for another month to see if this would work for us. *Most of the clicks that came through was for regular painting, which we do not do. **This whole processes in dealing with Yelp has been horrible and taken up much time with me and my partner, to no results. So not only are we disappointed but frustrated. I do not think this is for us. Please do the right thing and refund me, as it has caused me a problem in my bank account also.*Virginia!

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Yelp

Problema técnico o de servicio
Reported by GetHuman-wedifair
jul. 5º, 2022 - hace 3 meses
Not resolved
Visto por 13 clientes hasta ahora
Problema similar a 670 otros
0 clientes que siguen esto

Timeline

GetHuman-wedifair comenzó a trabajar en este problema
jul. 5º 9:42pm
GetHuman-wedifair indica que el problema aún no se ha solucionado.
jul. 6º 3:50am
GetHuman-wedifair indica que el problema aún no se ha solucionado.
jul. 6º 6:41am
GetHuman-wedifair indica que el problema aún no se ha solucionado.
jul. 7º 7:51pm
GetHuman-wedifair indica que el problema aún no se ha solucionado.
jul. 7º 11:42pm
GetHuman-wedifair indica que el problema aún no se ha solucionado.
jul. 7º 11:42pm